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Avera Health · 1 day ago

Customer Service Representative

Mitchell, SD

Full-time

Onsite

Entry Level

$20.75/hr - $27.50/hr

1+ years exp

Avera Health is dedicated to moving health forward for patients and their families. They are seeking a Customer Service Representative responsible for providing exceptional service to customers and patients, addressing inquiries related to billing and payments, and ensuring effective communication across departments.

Health CareMedical Device

Culture & Values

Responsibilities

Provide exceptional service to customer, patients and staff

Answer questions, investigate issues, and solve problems in an efficient and responsive fashion. Customer service is provided via multi line phone systems

Provide accurate and consistent communication of policy and procedures

Problem solve and make appropriate changes to patient billing information

Provide support for other departments with questions and call coverage

Receive insurance and billing information from patients and submits to billing staff

Process patient payments via US Bank portal as directed by patient

Consistently document and report all calls and issues initiated and/or addressed within the customer care department

Provide input to coordinator/manger regarding ways to perform the position functions more effectively

Demonstrate knowledge of Avera Health Financial Assistance and relevant applications. Identify ways to effectively communicate benefits to customers and patients

Qualification

Customer serviceProblem solvingMedical knowledgeCommunication skillsTeamwork

Required

High School or GED Equivalent

Preferred

1-3 years related experience

Benefits

PTO available day 1 for eligible hires.

Up to 5% employer matching contribution for retirement

Career development guided by hands-on training and mentorship

Company

Avera Health

Avera Health, an integrated health system based in Sioux Falls, SD, is committed to making a positive impact in the health and wellness of persons and communities.

Founded in 1897

Sioux Falls, South Dakota, USA

5001-10000 employees