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Big Brothers Big Sisters of Eastern Massachusetts · 1 day ago

Director of Pathway Programs (High School Mentoring)

Boston, MA

Full-time

Onsite

Director/Executive

$83K/yr - $91K/yr

7+ years exp

Big Brothers Big Sisters of Eastern Massachusetts (BBBSEM) is committed to promoting the healthy development of children through mentoring relationships. The Director of Pathway Programs will oversee the creation and support of mentoring relationships in local high schools and lead a results-oriented staff to implement a high-quality program.

Non-profit Organization Management

Responsibilities

Manage (including hiring and onboarding) a team of program staff at varied levels towards successful program implementation

Cultivate a high achievement, results-driven environment that supports the implementation of our model and meets programmatic outcomes. Work with Chief Program Officer to set clear goals and outcomes

Ensure staff are effectively executing their roles in-school by conducting site visits (including 1-2 live observations per month per staff), attending live events (often happening during the evening 1-2 times p/week), and forming relationships with key school stakeholders to improve program quality

Be a first option for school day coverage when staff are unavailable

Support staff as they provide cohort level and individualized coaching to mentors. Ensure direct reports are up to date in their case management responsibilities including documentation, tracking and follow-up

Guide staff to use data to track progress towards their goals, identify necessary interventions to increase success, and identify pairs that need additional coaching or support. Model how to use data for continuous improvement

Partner with college counseling services at each high school to streamline the college research, application, and transition process, further embedding and strengthening our program

Monitor application and tracking of post-secondary transition steps, including enrollment in the Post-Secondary Program

Collaborate with other Program leaders to support local trainings, planning meetings and professional development opportunities for staff and constituents to improve program quality and impact

Represent Pathways programming in critical agency conversations (Board meetings, leadership retreats, etc.)

Help assess risk and ensure safety compliance across Pathways programs. Manage, in coordination with the Chief Program Officer, escalations from staff regarding procedural, clinical, and safety/risk management issues encountered in supporting match relationships

Partner with our volunteer recruitment and development teams to identify, vet and pitch new partnerships that will help expand our pathways programming

Cultivate relationships with local corporations, organizations and thought leaders to attract resources and content that will expand and strengthen our programming

Qualification

Program ManagementStaff ManagementData AnalysisYouth Services ExperienceSalesforceProject ManagementLeadership SkillsCommunication SkillsProblem-Solving SkillsCreativity

Required

7+ years of professional experience with at least 3 years working in an educational or youth services environment, and experience in the field of college access or success

Prior experience managing professional staff who must use critical thinking, assessment and relational support skills (guiding, supporting, confronting, advising, negotiating) to do their work

Willingness and ability to frequently travel to different locations throughout Eastern Massachusetts

Highly proficient with MS Office (Outlook, Word, Teams, etc.), Experience with Salesforce, and knowledgeable about business analysis tools and systems

Preferred

Prior non-profit leadership experience, customer relationship management, or human/social services

Strong leadership skills with the proven ability to manage, motivate, and develop individual staff and teams to exceed quantitative and qualitative goals

Demonstrated comfort and ability to work with and motivate a wide variety of people, including youth and adults, with a preference for candidates with experience in racially, ethnically, and socio-economically diverse urban and/or recent immigrant communities

Proven ability to direct multiple projects concurrently. Superior project management, organizational, and problem-solving skills

Experience analyzing data and making strategic decisions based on that data

Experience working with diverse populations of adult and youth; experience working with volunteer populations desired. Demonstrated ability to provide superior service and apply sound judgment when working with these groups

Excellent verbal, written and interpersonal communications skills

Enthusiasm, creativity, a positive sense of humor, and a 'can do' attitude