Reynolds Asphalt & Construction Company · 4 days ago
Level 1 IT Technician
Fort Worth, TX
Full-time
Onsite
New Grad, Entry LevelReynolds Asphalt & Construction Company is a family-owned business that has been providing high-quality service since 1981. They are seeking a Level 1 IT Technician to serve as the first point of contact for end-user support, addressing basic technical issues related to various devices and systems.
Building MaterialConstructionIndustrial
Responsibilities
End-User Support: Provide timely and professional first-level support for incoming IT requests and issues, both in person and remotely
Troubleshooting: Perform basic computer hardware and software troubleshooting for Windows and Mac environments
Device Management: Assist with the setup, configuration, and basic troubleshooting of mobile devices, primarily iPhones
Basic Networking: Assist in basic network troubleshooting, including connectivity issues for workstations and peripherals (e.g., printers)
A/V and Telecom Support: Provide basic support for telecommunication systems and audio/visual equipment in meeting rooms and offices
Documentation: Accurately document all support interactions, resolutions, and configurations within our ticketing system
Learning & Development: Actively engage with the IT Manager to learn and assist in managing various IT facets, including server management, advanced networking, and project rollouts
Inventory Management: Assist with tracking and maintaining IT asset inventory
Qualification
Required
Technical Aptitude: Basic understanding of computer hardware components and common software applications
Operating Systems: Familiarity with common operating systems (Windows 10/11, macOS) and mobile platforms (iOS)
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
Problem-Solving: Strong analytical and problem-solving skills with keen attention to detail
Customer Service: A customer-focused attitude and a commitment to providing quality support
Eagerness to Learn: A strong desire to learn and adapt to new technologies and environments
Expertise Level: Note that this is for a level 1 technician position
Preferred
Experience: Prior help desk experience is a plus but not required; relevant certifications (e.g., CompTIA A+) are a plus
Benefits
Competitive wages
Solid benefits
Company
Reynolds Asphalt & Construction Company
Reynolds Asphalt & Construction Co.
Founded in 1981
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase