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GCyber · 1 day ago

IT Support Specialist - Guantanamo Bay, Cuba

Jacksonville, FL

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

GCyber is hiring an IT Support Specialist to support the DoD Office of Military Commissions (OMC) located in Guantanamo Bay, Cuba. In this role, you will be responsible for responding to customer requests, troubleshooting incidents, and enabling Military Commissions and Trials at Naval Station Guantanamo Bay.

Cloud ComputingConsultingCyber SecurityIndustrial AutomationInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Document incidents with detailed break-fix steps and resolution in ticketing system

Perform installs, upgrades, and configure customer-specific hardware and software

Perform advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware

Troubleshoot and support Windows operating systems, advanced MS Office product issues, and other IT issues

Configure and maintain wireless mobile devices, including but not limited to Blackberries, iPhones and/or iPads

Qualification

DoD 8570 IAT II certificationSystems administration experienceWindows operating systems supportAdvanced MS Office supportTroubleshooting skillsCustomer service skillsHardware configurationSoftware installation