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Belron® · 1 day ago

Sr Systems Analyst

COLUMBUS, OH

Full-time

Onsite

Mid, Senior Level

4+ years exp

Belron® is known as an auto glass company, but they aim to provide much more. The Sr. Systems Analyst will be a key member of an agile technology team, working closely with the Product Manager and Technical Lead to translate product requirements into actionable user stories and assist in technical design.

AutomotiveManufacturingTransportation

Responsibilities

Write requirements, including epics and user stories, based on Product Manager direction and technical knowledge; including business rules, acceptance criteria, data and infosec requirements, non-functional requirements, accessibility, and integration requirements

Collaborate with Product Manager to understand upcoming work for the product/applications, including business objectives, goals, client requests, user needs, etc

Collaborate with Tech Lead and technical team to understand product/application design, components, integrations, tech debt, etc; understand the technical design of the application, upstream/downstream systems and contracts (payloads and methods), data required and produced by the application and data required to validate a change

Lead story estimation with the technical team, sharing requirements, and answering questions; lead “Three Amigo” discussions for user stories with Developer and Tester before the work is started

Manage and maintain the product backlog (in Jira or similar tool)

Represent the product/application to others as SME to answer questions and collaborate on projects, including IT leadership, business stakeholders, Product and UX teams, and upstream/downstream technology teams

Investigate production incidents and pre-production issues by querying databases, reviewing log files, inspect JSON/XML messages, etc

Create reports and dashboards using system data and other data sources

Create and maintain product/application documentation, such as as-is and to-be process models, system context diagram, production support materials, onboarding, and help guides in Confluence (and other tools)

Vendor communication, collaboration, and coordination

Analyze document current state system configurations and configure SaaS products or Safelite applications

Effectively communicates status and expectation changes without prompting; communicates accurately about technical aspects of their work; communicates with stakeholders about expectations to avoid surprises

Understand and evaluate requirements, their purpose, and impact to the business; understands key business stakeholders and their motivations as it affects their team’s application

Understand their team’s product and technology roadmaps and can articulate their team’s top priorities

Understands their team’s upstream and downstream dependencies for production support and project dependencies

Backup for the Scrum Master, lead and facilitate daily standups, sprint planning, etc.; regularly observes team practices and processes to suggest improvements

Actively participates in team meetings, including daily standups, sprint planning, sprint review, backlog grooming, demos, and retros

Regularly influences within team and can help guide toward a decision

Production release validation activities

Performs other duties as assigned

Complies with all policies and standards

Qualification

SQLJiraConfluenceAgile methodologyProcess modelingJSON/XMLSoftware development lifecycleTechnical writingCommunicationCollaborationProblem-solving

Required

Bachelor's Degree Computer Science or equivalent experience

4-6 years Relevant experience

Experience with software development, life-cycle and implementation methodologies

Experience working in teams that follow agile methodology, Scrum, Kanban, Scrum-Ban

Experience with Jira and Confluence, or similar tool

Experience creating as-is and to-be process models

Experience writing detailed requirements for Software Engineers and Testers

Experience explaining complex technology concepts/decisions to both technical and non-technical audiences

Experience analyzing and document current state system configurations

Experience using SQL and other tools to query databases

Experience with Postman or equivalent tool to review JSON/XML payloads

Experience querying and analyzing log files and utilizing application telemetry/monitoring tools

Preferred

Experience configuring SaaS or custom applications

Experience with ServiceNow for Incident, Change, and Request

Company

Belron®

Operating in 37 countries across 6 continents, and home to around 29,000 employees, who served 15 million customers in 2022, Belron is the world’s leading vehicle glass repair and replacement group.

Founded in 1897

Luxembourg, Luxembourg, LUX

10001+ employees