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Watco · 2 days ago

Account Manager - Smyrna, GA

Smyrna, GA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Watco is a company focused on keeping the world's supply chain moving through its various logistics operations. They are seeking an Account Manager responsible for generating new sales activity and managing customer accounts, ensuring quality service and customer trust while meeting branch goals and objectives.

Customer ServiceLogisticsTransportationWarehousing

Responsibilities

Develop new customer sales

Utilize various prospecting methods to generate new sales leads and solicit freight

Cultivate sustainable customer relationships and encourage customer growth

Deliver cost-effective solutions that will attract and retain customers

Manage broker and customer service aspects of assigned shipments and/or customer accounts

Effectively communicate with customers, carriers, and internal teams

Support customers with pricing, operations, and payment-related issues

Manage spot pricing and carrier negotiations

Provide support to operations and other internal teams

Conduct on-site customer visits as needed

Cultivate customer growth and relationships

Work hand in hand with transportation coordinators on brokering and provide effective feedback as needed

Communicate effectively with customers, carriers, shippers, and team members

Involvement in spot pricing carrier negotiations and RFP (Request for Pricing form - Proposal) RFI (Requisition for Information)

Qualification

Sales experienceBrokerage operationsTransportation Management SystemBusiness developmentCustomer service skillsBasic computer skillsMulti-taskingCommunication skillsConflict resolutionTime management

Required

2+ years of sales experience

Existing book of business

Ability to perform each essential duty

Apply knowledge of organization, communication, conflict resolution, and time management skills

Use basic computer skills - Microsoft Excel, Word, PowerPoint, 10 Key, and Data Entry

Ability to work with others and be a positive influence on co-workers

Utilize professional phone and email communication skills

Ability to multi-task with frequent interruptions

Effective customer service skills and the ability to service both internal and external customers

Ability to provide oral and written reports, business correspondence, and effective presentation of information to customers, team members, and managers

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Capable of working independently and making decisions with limited supervision