Apply on Employer Site

Rumpke Waste & Recycling · 2 days ago

Customer Service Rep

Circleville, OH

Full-time

Onsite

Entry Level

1+ years exp

Rumpke Waste & Recycling is a family-owned company that ranks as one of the largest firms in the waste and recycling industry. The Customer Service Representative will serve as the first point of contact for customers to resolve issues and enhance the customer service function to exceed expectations.

Environmental ConsultingRecyclingService IndustryWaste Management

No H1B

Responsibilities

Answer phones promptly and courteously utilizing company procedures

Receive and respond professionally and courteously to all customer inquiries

Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc

Identify customer’s reason for canceling service and attempt to retain customers

Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries

Ensure customer concerns are understood and clearly explain resolution to the customer

Process customer payments and assists customers with RumpkePay as needed

Work in conjunction with other departments to resolve customer issues

Log and record information on customer accounts

Create work orders/interactions, as needed

Work special data entry projects with accuracy and complete in time to meet deadlines

Resolve customer account issues and adjust accounts accordingly with verification from management, as needed

Process online data entry for accounts based designated department

Manage and monitor billing/invoicing, renewals/bids/price increase/tonnage, including maintaining sticker inventory used within contracted areas as needed

Perform other duties as assigned

Qualification

Customer serviceVerbal communicationWritten communicationAdvanced computer proficiencyAnalytical skillsBilingual skillsData entry skillsProfessional demeanorTeamworkProblem solving

Required

Excellent verbal & written communication skills

Ability to maintain a professional appearance and demeanor

Advanced computer proficiency in Windows and Microsoft Office applications and CRM tools

Proven analytical/problem solving skills for the customer and the company

Excellent customer service and data entry skills

Ability to work both independently and as a team, meeting and exceeding call center standards

Ability to research and identify the root cause of issues, make decisions, and solve problems

Ability to react well under pressure and treat others respectfully

Ability to work flexible hours; expected to work nights and weekends as needed

Ability to work overtime, weekends, and/or holidays

Legally eligible to work in the United States

Valid driver's license (if applicable)

Must successfully complete pre-employment testing

Must be able to read and speak the English language

Preferred

Bilingual skills are desired, but not required

1-2 years of call center or customer service experience preferred

Benefits

Health

Dental

Vision

Matching 401(k)

Life insurance

Paid vacation

And more

Company

Rumpke Waste & Recycling

Rumpke Waste and Recycling has been committed to keeping neighborhoods and businesses clean and green since 1932 by providing environmentally friendly waste disposal and recycling solutions.

Founded in 1932

Cincinnati, Ohio, USA

1001-5000 employees