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PTR Global · 1 day ago

Help Desk Support Specialist

Charlotte, NC

Contract

Onsite

New Grad, Entry Level

$29/hr - $30/hr

0+ years exp

PTR Global is seeking a motivated Helpdesk Support Level 1/2 to provide high-quality support in a fast-paced environment. The ideal candidate will deliver excellent customer service via phone and email while resolving technical issues efficiently.

Information Technology & Services

Responsibilities

Provide support to customers via phone, email, and other communication channels

Troubleshoot and resolve basic technical issues across multiple platforms and environments

Participate in low complexity initiatives within Business Execution

Review and provide guidance on policies, procedures, and low-risk tasks with narrow impact

Exercise judgment within defined parameters while gaining understanding of function, policies, procedures, and compliance requirements

Document issues and resolutions accurately in tracking systems

Collaborate with team members and escalate issues as necessary

Qualification

Technical support experienceMicrosoft Office proficiencyPC applications knowledgeCommunication skillsAdaptability

Required

6+ months of experience in Business Execution, Implementation, Strategic Planning, or equivalent experience demonstrated through work, consulting, training, military service, or education

Prior experience in technical support (Level 1 or 2) or call center environment is highly desirable

Proficient in Microsoft Office and general PC skills

Strong phone, written, and verbal communication skills

Ability to adapt and work in a flexible environment