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Dallas College · 1 day ago

Student Success Coach (Eastfield)

Mesquite, TX

Full-time

Onsite

Mid Level

3+ years exp

Dallas College is a large community college system in Texas that has served over three million students since 1965. They are seeking a Student Success Coach to provide comprehensive support to students, including advising, career exploration, and progress monitoring, while leveraging technology to enhance communication and service efficiency.

Higher EducationTrainingVocational Education

Responsibilities

Serve as the central, ongoing case manager for an assigned caseload of Dallas College students

Provide highly engaged, high quality customer service

Provide professional academic advising, career exploration, relevant resource referrals, orientation, and registration assistance to new and continuing Dallas College students

Provide timely responses (within 1 business day) to student’s inquiries via phone, email, and technology applications (i.e., Navigate, two-way texts, etc.)

Collaborate with a broad network of internal and external partners to connect students to additional supports that address student needs and support their success

Utilize technology (Colleague, Blackboard, Navigate, Greenlight, Salesforce, etc.) to streamline student communications, nudges, and progress monitoring

Collaborate with Pathway Specialists to assist unassigned students in selecting a pathway and program of study

Collaborate across the division to develop and implement high-impact engagement and support strategies that promote a sense of belonging and strengthened student outcomes

Track student milestones using technology and the Dallas College integrated Advising and Career Development syllabus

Develop, manage, and communicate services and resources through program promotions, class presentations, training sessions, and faculty and community collaborations

Participate in ongoing relevant professional development to ensure implementation of current strategies and promising practices

Prepares reports, proposals, and recommendations for overall programs; keeps detailed records of assigned activities

Completes required Dallas College Professional Development training hours per academic year

Performs other duties as assigned

Qualification

Academic advisingStudent success strategiesEmerging technologyBilingualMultilingualCase managementCareer explorationCommunication skillsInterpersonal skillsTime managementProblem-solving

Required

Knowledge of the purpose of community colleges and the vision of Dallas College

Knowledge of Dallas College certificates, programs and degrees

Demonstrate a thorough understanding of college and community resources that address holistic student needs including student basic needs, mental health and wellness, career and transfer preparation, and student development, leadership, and advocacy programming

Demonstrate general knowledge of baseline financial aid and FAFSA information

Knowledge of Dallas College, State and Federal policies and procedures impacting service to students (FERPA, TSI-A, Dallas College Board Policies, Title IX, etc.)

Ability to leverage emerging technology to track and monitor student progress towards completion goals

Demonstrate experience preparing concise and clear written and verbal reports detailing case management activity and outcomes

Ability to assist students in identify and navigating barriers that impact retention, persistence completion, and success

Demonstrate and be able to apply contemporary research which underpins high impact coaching, advising, and student success strategies

Demonstrate a depth of knowledge and experience in relation to academic advising, coaching, Guided Pathways, first-year experience, retention, and career services

Demonstrate strong commitment to shared accountability and high-quality customer service and care

Demonstrate experience effectively engaging and supporting students in a remote work environment

Be familiar with relevant national policies, practices and legislation that relates to retention, success coaching, and pathway development and support

Respond appropriately to issues in a dynamic rapidly changing educational/economic environment

Demonstrate an understanding of emerging technologies and the effective application of service technologies to enhance student academic planning, tracking, and engagement with internal and external resources and supports

Demonstrated ability to work effectively with students

Experience working with underserved and marginalized communities

Demonstrate a commitment to continuous learning and professional development

Excellent time management, organization, problem-solving, and communication skills. Demonstrate strong listening, writing and verbal skills

Excellent interpersonal skills using collaboration, tact, patience, and courtesy

Bachelor's degree or higher in higher education, student development, community college leadership or related field as confirmed by official transcripts

Minimum three (3) years of experience in academic advising, success coaching, first-year experience, or retention within student services or higher education

Ability to work extended hours beyond the regular 8:00 am to 5:00 pm workday especially during heavy registration peak times including nights and weekends

Will be subject to a criminal background check. Some positions may be subject to a fingerprint check