AT&T · 1 day ago
Associate Director-Sales Retention
San Antonio, Texas
Full-time
Onsite
Lead/Staff, Director/Executive
$77K/yr - $116K/yr
8+ years expAT&T is a leading telecommunications company, and they are seeking an Associate Director for Sales Retention. This role involves leading a team of managers in a consumer call center to drive revenue growth through effective sales and retention strategies while ensuring high levels of customer satisfaction.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
Responsibilities
Lead a consumer sales and retention organization to exceed sales, retention, productivity, and customer experience objectives and create an environment that fosters engagement and high performance
Analyze data to develop and implement strategies that drive revenue generation and continuous improvement
Direct daily activities and execution of call center operations to achieve revenue goals, service metrics, enps, and cost effectiveness
Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning
Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic relationship
Maintain a cordial and collaborative relationship with union leaders while leading a bargained for employee base
Leads, coaches, and develops managers that supervise frontline inbound consumer representatives to exceed all sales and retention objectives, service metrics and customer experience metrics
Manages the day to day operations from executing leadership academy tactics, designing incentive plans, and creating an environment that promotes engagement
Responsible for hiring, attrition, ramp plans, and grievance process
Utilizes strong product and pricing knowledge, exercises judgment and resolves complex problems
Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates
Qualification
Required
Bachelor's degree (BS/BA) desired
8+ years of related sales experience
Bilingual, English and Spanish required
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
AT&T internet (and fiber where available) and AT&T phone
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
10001+ employees
H1B Sponsorship
AT&T has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (575)
2024 (586)
2023 (282)
2022 (450)
2021 (271)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Anne Chow
Chief Executive Officer - AT&T Business
Jeremy Legg
CTO
Recent News
2026-01-07
2026-01-07
Company data provided by crunchbase