Village Of Winfield ยท 1 day ago
Utility Billing Clerk
Winfield, IL
Full-time
Onsite
Entry Level
$22.84/hr - $33.44/hr
2+ years expThe Village of Winfield is accepting applications for the Utility Billing Clerk position, which supports accurate utility billing and customer service while contributing to the efficient operation of Village services. The role involves managing customer accounts, processing payments, and ensuring accurate billing for utility services.
Higher Education
Hiring Manager
Megan Denniger
Responsibilities
Receive payments for utility bills and meter installation fees
Input utility billing data and transmits files to the third-party bill printer to support accurate bill preparation, including distribution of the Winfield newsletter every other billing cycle
Process past due notices and apply penalties to accounts
Perform daily balancing, posting, journal entries, and reconciliation of all cash receipts, including lockbox, online, ACH, and bank deposits for Utility Billing, Building, business licenses, and other miscellaneous receivables
Post payments to customer accounts and arrange long-term payment plans for overdue accounts
Upload meter reads, review exception reports, research inconsistencies in water accounts, coordinate all required meter reads, and communicates with customers regarding their utility accounts
Update or change customer records as necessary
Compile reports and correspondence as required
Prepare work orders for water shut-offs and special meter readings, dispatch staff to utility calls
Maintain schedules for water meter and remote installation and maintenance activities
Respond to citizen and utility customer inquiries and concerns
Maintain and reconcile the petty cash box, ensuring accurate recordkeeping and compliance with Village policies for cash handling
Assist with front desk coverage, performing receptionist duties as needed, including greeting visitors, answering phones, and assisting with inquiries during absences of the primary receptionist
Support the Finance Department as needed
Maintain an awareness of and complies with all safety policies and guidelines
Perform other duties as required
Qualification
Required
Two (2) years of professional office experience required; preferably in utility billing, bookkeeping, accounting, or customer service; or equivalent combination of education, training, and experience
High school diploma or equivalent required
Strong customer service orientation and professional demeanor
Proficiency in Microsoft Office
Strong organizational and multitasking skills along with the ability to meet deadlines
Considerable knowledge of mathematics and bookkeeping principles
Some knowledge of accounting and financial management concepts
Strong attention to detail and accuracy in data entry and recordkeeping
Ability to understand written and oral directions and maintain effective working relationships
Knowledge of municipal operations and administrative procedures
Ability to maintain confidentiality and use discretion
Excellent written and verbal communication skills
Ability to interact tactfully and courteously with the public and coworkers
Preferred
Associate's degree in business or accounting
Experience with BS&A Software and Aclara
Benefits
Full benefits
Participation in the Illinois Municipal Retirement Fund (IMRF), a defined benefit retirement plan
Health, dental, and vision insurance
Life/AD&D coverage
Flexible spending
Transit
A 457 deferred compensation plan
Paid time off
A wellness incentive program
Tuition reimbursement
Company
Village Of Winfield
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase