Suncast Corporation · 1 day ago
Customer Service Specialist
Batavia, IL
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrSuncast Corporation is the leading US-based designer, manufacturer, and distributor of high-quality resin products for the home and industrial markets. The Customer Care Specialist is responsible for providing professional customer care, meeting and/or exceeding customer needs in a timely manner while creating loyalty for the Suncast brand.
ManufacturingRetail
Responsibilities
Answer inbound customer calls, emails, letters, faxes, web-navigation, returns and any other type of request from consumers in a timely manner
Project confidence while aiding customers. Must learn to be familiar with all product lines and be prepared to assist customers with warranty information, assembly instructions, repair and replacement of parts, troubleshooting protocols and any other inquiries concerning Suncast products
Provide ideal Customer Care by building relationships, showing accountability, confidence in sharing knowledge and being highly responsive to the customer’s needs. This includes but is not limited to:
Project a friendly, positive and professional image at all times
Use excellent written communication skills that are grammatically and without spelling errors
Provide proper verbal communication skills, focusing on behaviors that a customer expects, in all oral communications
Listen attentively without interrupting customer or coworker
Use conflict resolution skills and maintain composure when researching and resolving complaints
Provide product solutions that can enhance prior purchases or that could benefit a customer
Responds to customers and updates records in Zendesk
Work as a team member and is open-minded to ideas and views of others
Provide and welcome positive and constructive feedback
Support and comply with all Suncast safety policies, quality standards, and housekeeping methods at all times. Suncast policies have been developed to ensure compliance with employee law
Stays informed of new technology, methods, and materials within the field
Exercises independent judgment
Must be somewhat flexible in shifting hours and days. These may fluctuate depending on the season and need of the department
Qualification
Required
High school diploma or GED required
Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals
Ability to write grammatically correct routine reports and correspondence
Ability to speak clearly and distinctly using correct English to managers, engineers, consumers and vendors
This employee must have a clear, professional speaking voice and active listening skills to ensure effective telephone communication
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's
Ability to perform these operations using units of U.S. weight measurement, volume, and distance
Ability to analyze a situation, recognize alternatives, and then apply common sense solutions
Ability to carry out detailed written and oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Excellent conflict resolution skills are required
Basic PC and technological skills required
Ability to enter data in established computer databases required
Ability to work in a high paced environment that requires input and movement on multiple screens
Ability to efficiently migrate between different databases to gather information to assist a customer
Preferred
Retail experience or other experience with customer care
Ability to use search tools, browsers and email features
Ability to attach files to correspondence and utilizing tracking features
Prior experience with i-series
Familiarity with fax and copy machines
Bilingual a plus
Benefits
Medical, Dental, and Vision insurance
Telehealth benefits
Life insurance
401K with employer match
Paid vacation time off
Paid parental leave
Short- and long-term disability coverage
Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
Paid Parental Leave (maternity & paternity)
Educational Assistance Program
Tuition Reimbursement
Company
Suncast Corporation
Suncast Corporation is the leading US-based designer, manufacturer, and distributor of high-quality resin products for the home and industrial markets.
Founded in 1984
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jim Ahlborn
President and Chief Executive Officer
Company data provided by crunchbase