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Nakupuna Companies · 1 day ago

IT Specialist II

Arlington, VA

Full-time

Onsite

Mid Level

3+ years exp

Nakupuna Companies is looking for an IT Specialist II to enhance the efficiency and effectiveness of their employees through comprehensive IT support. The role involves providing technical assistance, mentoring junior specialists, and implementing innovative IT solutions to complex challenges.

Environmental ConsultingInformation TechnologyManagement Consulting

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Provide technical support for Office 365 Users, including, but not limited to, providing system access and permissions, resetting passwords, and system administration

Support the resolution of Tier I, II, III service desk / help desk tickets

Assign new user accounts and email addresses in Active Directory/Office 365/Exchange

Assist in the creation and maintenance of Support team processes and procedures

Provide help desk reports on reported issues

Configure end user devices such as workstations, laptop, tablet, and/or phones for end users

Provide technical support for Microsoft Teams users, including troubleshooting audio/visual issues, meetings, and collaboration features

Configure, maintain, and support conference room technology such as Teams Rooms, webcams, displays, microphones, speakers, and room control systems

Assist employees with the scheduling, setup, and use of meeting room equipment to ensure seamless hybrid and in-person meetings

Troubleshoot issues with teleconferencing tools

Provide recommendations and assessment of IT, systems, and architecture

Leverage knowledge of IT Architectures to enhance and improve business processes and performance

Evaluate emerging and requested technologies, provide support and recommendation on implementation

Provide user support and administration of SharePoint Online including first line support for users, train end users on basic functionality, direct users to training material and resources available in the company, recommend and demo technology to business units, error identification, investigation and resolution, edit and customize pages, etc

Deliver end-user support for various business applications, ensuring timely issue resolution and optimal system usage

Develop and implement automated solutions using Microsoft Graph API and Power Automate to streamline business processes and enhance system functionality

Qualification

Microsoft TeamsSharePoint OnlinePower AutomateGraph APISecurity +A+Net+MCSACustomer serviceProblem-solvingCommunication skillsOrganizational skillsAttention to detail