Equifax · 2 days ago
Unemployment Insurance Representative
Hilliard, OH
Full-time
Onsite
Entry Level
1+ years expEquifax is seeking an Unemployment Insurance Representative to manage unemployment cases and communicate with clients and state agencies. The role involves analyzing unemployment documents, applying state laws, and providing excellent customer service while handling incoming communications.
AnalyticsConsultingDatabase
Responsibilities
Provide excellent customer service by establishing a rapport with clients and the state agencies
Receive and prioritize claims, questionnaires, determinations and other unemployment related data
Analyze individual case information by reviewing data accessed through the PC, from the investigative telephone calls or document images, to determine if the facts warrant a response
Using the details regarding an employee’s separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents
Respond to a customer or state agency with all pertinent details within the time frame allowed by the state or departmental procedures
Initiate timely telephone calls, faxes or emails to the customer to obtain, document or pass along needed information
Qualification
Required
Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience
1 year office experience
Preferred
Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process
Previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently
Proficiency with Google or Microsoft Office PC applications including Word, Excel, and Outlook
Company
Equifax
Equifax is a data, analytics, and technology company for automotive, healthcare, and insurance industries.
10001+ employees
H1B Sponsorship
Equifax has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (236)
2024 (296)
2023 (209)
2022 (301)
2021 (213)
2020 (179)
Funding
Current Stage
Public CompanyTotal Funding
$1M2009-09-04Post Ipo Equity· $1M
1971-05-11IPO
Leadership Team
John Gamble
Corporate Vice President, Chief Financial Officer
Trevor Burns
SVP Corporate Investor Relations
Recent News
2026-01-06
2025-12-20
MarketScreener
2025-12-18
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