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Seacoast Bank · 1 month ago

Teller Manager I - Palm Beach Gardens

Palm Beach Gardens, Florida, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Seacoast Bank is a financial institution seeking a Teller Manager I to oversee teller operations and enhance customer relationships. The role involves processing financial transactions, balancing cash drawers, and ensuring compliance with banking policies while providing exceptional customer service.

BankingFinancial ServicesLending

Responsibilities

Exhibit consistent relationship building including, but not limited to:

Prepare for various customer interactions

Build rapport

Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers

Match customer needs to Seacoast Bank products and services

Confidently and proficiently explain Seacoast Bank products and services to customers

Proven ability to create and enhance relationships based on customer needs

Ask for referrals from new and existing customers

Exhibit good listening skills and speak clearly and persuasively in positive or negative situations

Respond promptly to customer needs and requests for service

Quickly seek out appropriate people in more complex financial matters

Able to balance business needs with customer requests while managing potential risk to bank

Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation

Participate in community, charitable or civic events

Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization

Display intermediate knowledge of consumer deposit and lending products and processes

Exhibit high proficiency in outbound calling process

Be highly proficient in identifying referral opportunities with internal business partners

Deliver presentations regarding banking products/services through networking events

Be highly proficient and help lead Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes

Demonstrate advanced knowledge of small business deposit products and processes including account maintenance

Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures

Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.), audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements to protect associates, clients, and bank assets. Assists in remediating audit / scorecard / QC deficiencies

Proactively helps to resolve customer concerns in a timely, professional and positive manner, escalating issues to the next level of authority as needed

Balance cash drawer daily and monitors own work for accuracy

Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship

Adhere to Seacoast Bank’s Code of Conduct

Follow all safety and security procedures

Manage day to day operations of the branch (including vault and ATM responsibilities)

Manage and updates documents for all audit and compliance requirements

May support Branch leadership in operational functions in Branch leadership absence

May be asked to provide feedback to Branch Leadership regarding coaching and development opportunities within the branch

Qualification

Cash handling experienceFinancial services experienceMicrosoft Office SuiteCustomer service skillsPC ProficiencyCommunication skillsInterpersonal skills