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Children's Hospital of The King's Daughters · 1 day ago

Call Center Scheduling Coordinator

Norfolk, VA

Part-time

Onsite

New Grad, Entry Level

Children's Hospital of The King's Daughters is seeking a Call Center Scheduling Coordinator to manage customer calls and schedule appointments for multiple departments. The role involves providing excellent customer service, maintaining records, and ensuring compliance with HIPAA regulations.

ChildrenHealth CareHospital

Responsibilities

Manages large volume of customer calls in friendly and courteous manner

Provides customer service through attentiveness, clear communication, and time management skills

Obtains and evaluates all relevant information to handle and schedule appointment to the appropriate service area

Serves as a patient liaison for scheduling of services for multiple departments

Maintains customer records by updating account information

Provides clerical, secretarial and project management functions for the service area

Locates referrals and calls patients to schedule appointments for different service areas

Communicates with clinic staff either by telephone or electronically to handle questions or concerns of customer

Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer’s experience

Provides feedback on the efficiency of scheduling discrepancy to department leadership for process improvement

Ensures compliance with all federal and state HIPAA/PHI laws

Interfaces with multiple departments and multiple computer systems

Performs other duties as assigned

Qualification

Scheduling softwareMedical terminologyCustomer serviceCommunication skillsProcess improvementClerical skillsMulti-taskingTime management

Required

High school graduate or GED

Knowledge of medical terminology gained either through coursework or work experience highly preferred

Ability to relate well with the public

Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation

Ability to schedule appointments for multiple departments based on phone screening and scheduling priority algorithm

Ability to utilize scheduling software and maintain updated schedules

Able to work in multiple computer systems simultaneously

Company

Children's Hospital of The King's Daughters

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Children’s Hospital of The King’s Daughter’s (CHKD) Health System operates Virginia’s only freestanding, full-service children’s hospital and its pediatric practices, multi-service health centers, and urgent cares throughout southeastern Virginia and northeastern North Carolina.

Founded in 1961