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Sunday · 1 week ago

Yard Advisor

United States

Full-time

Remote

New Grad, Entry Level

$20/hr - $23/hr

Sunday is a company focused on lawn and garden care, seeking Yard Advisors with a passion for customer service. The role involves assisting customers with lawn care inquiries and ensuring high levels of satisfaction through effective communication.

Consumer GoodsHome and GardenLandscapingSubscription Service

Responsibilities

Providing a high level of customer satisfaction by focusing on the timely resolution of issues and professional communication

Learning the Sunday product, including lawn and turf science, in order to speak at a high level to our customers about not only our products but the science behind them

Answering questions pertaining to lawn care plans, services, products, and lawn care advice to resolve any customer concerns

Answering phone calls, responding to emails, and responding to SMS texts in order to resolve customer issues in a timely fashion

Providing 5-star services to our customers to grow customer satisfaction and ultimately drive repeat purchases for Sunday

Effectively communicating work status and customer issues to teammates and managers by sharing best practices, identifying issues and resolutions, and appropriately elevating any concerns

Qualification

LawnGarden knowledgeCustomer service experienceWritten communication skillsVerbal communication skillsProblem-solving skillsInterpersonal skillsPositivityRelatabilityCuriosityPassionCourageousnessDriveHumilityEmpathyTeamworkFlexibility