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Article Student Living · 1 day ago

Director, Training & Support

Chicago, IL

Full-time

Hybrid

Lead/Staff, Director/Executive

$100K/yr - $110K/yr

5+ years exp

Article Student Living is hiring a Director of Training & Support to lead training strategy and operational support across their national student housing portfolio. The role involves developing and enforcing policies and training programs to enhance on-site execution and support property teams nationwide.

B2CReal Estate

Responsibilities

Lead training programs for all property and corporate teams using the Grace Hill platform, including onboarding, ongoing education, and compliance tracking

Develop and organize policies, procedures, training materials, how-to guides, videos, and self-help resources across The Press, Policy Partners, and Property Portal

Identify knowledge gaps and operational risks; create training tools, checklists, and documentation to lead consistency, accountability, and best practices across the portfolio

Provide strategic leadership to the Training & Support function, including oversight of field-based support roles such as National Operations Specialists and Traveling Property Managers

Partner with Regional Managers and senior leadership to ensure adherence to Article policies, procedures, lease audit compliance, and operational standards at the property level

Support properties through in-person and remote training during high turnover, staffing shortages, lease-up activity, and important operational periods

Collaborate with Operations, Sales, Accounting, Systems Support, and HR to align training programs, systems education (including Entrata), and process updates

Qualification

Training program developmentProperty management operationsEntrata proficiencyOperational documentationLeadership experienceAnalytical skillsTeam playerCommunication skills

Required

Five (5) years of experience in privatized student housing operations, including at least two (2) years in a supervisory or leadership role

Bachelor's degree in Business Administration or a related field, or equivalent professional experience

Experience developing and providing training programs, operational documentation, and compliance processes across a multi-property portfolio

Working knowledge of property management operations, including leasing, Accounts Receivable, Accounts Payable, and financial accounting, with proficiency in Entrata or similar systems

Ability to travel up to 25% to support on-site training, operational projects, and field-based teams