Allstate · 1 day ago
Customer Service Associate II
United States
Full-time
Remote
New Grad, Entry Level
$19/hr - $19/hr
0+ years expNational General is a part of The Allstate Corporation, which offers various insurance products. The Customer Care Associate II is responsible for answering high volume inbound calls and providing quality customer service regarding property insurance, supporting borrowers and agents, and handling complaints and premium disbursements.
BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital
No H1B
Responsibilities
Cross trains to assist with borrower follow ups
Assists answering questions in the help desk
Meets and maintains availability standards, schedule adherence and attendance guidelines
Updates records and note system as required
Disbursements of Property Insurance Premiums
Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries
Delivers timely, accurate customer service ensuring the highest level of satisfaction
Qualification
Required
High School Diploma or GED
0-2 years experience
Ability to answer high volume inbound calls
Effective quality customer service skills regarding property insurance
Ability to support borrowers and Carrier/Agents
Ability to provide detailed information on how to obtain property insurance
Ability to de-escalate calls and process complaints
Ability to handle disbursement of premiums
Ability to meet and maintain availability standards, schedule adherence and attendance guidelines
Ability to update records and note system as required
Ability to deliver timely, accurate customer service ensuring the highest level of satisfaction
Company
Allstate
Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-24Post Ipo Debt· $500M
2014-01-13Post Ipo Equity
1993-06-11IPO
Leadership Team
Jonathan Adkisson
SVP & General Manager - Direct Distribution
Guy Hill
Executive Vice President, Product
Recent News
2025-12-20
2025-11-27
Company data provided by crunchbase