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Adaptive Biotechnologies Corp. · 1 day ago

Account Operations Specialist

United States

Full-time

Remote

Entry Level

$64K/yr - $95K/yr

2+ years exp

Adaptive Biotechnologies is focused on transforming the way diseases are diagnosed and treated through the power of the adaptive immune system. The Account Operations Specialist will support the clinical product clonoSEQ, ensuring exceptional experiences for clinicians and patients by collaborating with various teams and managing provider onboarding processes.

BiotechnologyHealth CareTherapeutics

No H1B

Responsibilities

Support two sales regions to ensure timely access to clonoSEQ ordering for providers and care teams

Manage provider onboarding process for expedited ordering and customers who have clonoSEQ integrated in their EMR

Build and maintain strategic relationships with customers and drive satisfaction through superior service and execution

Collaborate with Account Operations Leads to manage internal process for addressing institution-specific onboarding requirements

Ensure accurate and timely reporting of information related to new prospects

Serve as customer liaison for priority internal initiatives requiring customer engagement

Educate customers on new support offerings to maximize brand performance

Manage clonoSEQ collection kit inventory in your two regions

Collaborate with the Clinical Services team to ensure efficient and effective communication with clinicians and their care team

Serve as a point of customer escalation engagement

Contribute to a culture of success and ongoing business and goal achievement

Support patient pull through efforts with timely customer follow-up and reporting

All other duties as assigned

Qualification

Client Services experienceCustomer Training/SupportHIPAA knowledgeAnalytical skillsOrganizational skillsProject collaborationInterpersonal skillsCommunication skillsAttention to detail

Required

Bachelor's degree + 2 years of related experience

Proactive approach to work; strong personal drive and desire for feedback

Strong customer and patient focus with a clear understanding of HIPAA requirements

Must have strong analytical and planning skills with keen attention to detail and meticulous data entry skills

Effective project collaborator able to work autonomously to advance the team toward agreed-upon goals

Strong interpersonal and organizational skills with excellent listening, oral and written communication skills

Preferred

1-2 years prior Client Services or Customer Training/Support experience is strongly preferred

Benefits

Equity grant

Bonus eligible

Company

Adaptive Biotechnologies Corp.

Glassdoor2.8

Adaptive Biotechnologies is a pioneer and leader in immune-driven medicine that aims to improve people’s lives by learning from the wisdom of their adaptive immune systems.

Founded in 2009

Seattle, Washington, USA

501-1000 employees