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BluePearl Pet Hospital · 1 day ago

Veterinary Client Service Representative

Spring, TX

Full-time

Onsite

New Grad, Entry Level

BluePearl Pet Hospital is looking for an experienced Client Service Coordinator to join their team. The role requires providing compassionate and professional service to clients while managing various responsibilities related to client interactions and appointment coordination.

Health CareNon ProfitPetVeterinaryWellness

H1B Sponsor Likely

Responsibilities

You will greet and make friendly eye contact every time our hospital entry door opens to offer individuals a warm and professional acknowledgment

You are always offering a friendly smile, strong eye contact and an approachable demeanor

You are a compassionate listener

You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand

You will assess immediately upon arrival each client’s rare need, as well as the pet’s general condition

You will determine whether an emergency arrival is a “stat” versus “standard” emergency

You will respond to non-patient calls or visitors and connect them to the appropriate team member

You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment

You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner

You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process

Qualification

Customer service experienceCompassionate listeningClear communicationEmotional supportTeam collaboration

Required

You will greet and make friendly eye contact every time our hospital entry door opens to offer individuals a warm and professional acknowledgment

You are always offering a friendly smile, strong eye contact and an approachable demeanor

You are a compassionate listener

You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand

You will assess immediately upon arrival each client's rare need, as well as the pet's general condition

You will determine whether an emergency arrival is a 'stat' versus 'standard' emergency

You will respond to non-patient calls or visitors and connect them to the appropriate team member

You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment

You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner

You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process

Preferred

Customer service experience in veterinary medicine preferred

Benefits

Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

Annual continuing education allowance

Free continuing education sessions

Our own BluePearl University for training

Flexible work schedules.

Paid time off and floating holiday plans.

A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.

Company

BluePearl Pet Hospital

Glassdoor2.9

BluePearl Pet Hospital is a nonprofit organization that provides veterinary care services.

Founded in 1996

Tampa, Florida, USA

5001-10000 employees

https://www.bluepearlcares.org

H1B Sponsorship

BluePearl Pet Hospital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (9)

2024 (2)

2023 (1)

2022 (2)

2020 (2)