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AdventHealth · 1 day ago

Executive Director of Process Improvement & Business Support

Altamonte Springs, FL

Full-time

Onsite

Director/Executive

$146K/yr - $272K/yr

AdventHealth is a community-focused organization dedicated to uplifting individuals in body, mind, and spirit. The Executive Director of Process Improvement & Business Support will provide strategic oversight to revenue cycle functions, ensuring compliance and effective management, while developing training programs and managing stakeholder relationships.

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Responsibilities

Provides strategic oversight to the AHS PE revenue cycle functions ensuring compliance with regulatory requirements

Develops processes that consistently ensure effective staffing, strong associate engagement and appreciation, and appropriate systems for effective and supportive management engagement

Develops and implements training programs for all financial revenue cycle staff to achieve impressive customer service outcomes

Engages best practices to result in successful outcomes

Facilitates organizational consensus and manages business relationships with stakeholders

Manages the development and deployment of patient-friendly programs and activities

Integrates employee development and cross-training to align with business unit objectives

Responsible for overseeing the following Revenue Cycle support functional areas: Project Management, Analytics, Quality Audit/Training/Education, Business Analysts/System SMEs, within Acute Operations, as well as Automation, Vendor Management, and Revenue Cycle Finance/Controller teams for both Acute Operations and the Physician Enterprise

Oversees the Project Management team to ensure forecasted timelines and project objective are met, and best practice project management methodologies and processes are adopted

Collaborates with the Automation team to maintain an inventory of use cases, develops business cases to quantify impact of automation projects, and supports prioritization of use cases development

Oversees the Vendor Management team to ensure vendor specific Service Level Agreements (SLAs) are met and best practices in vendor management processes (e.g. inventory reconciliation, invoice review, contract management, vendor performance management) are adopted

Oversees corporate revenue cycle financial activities, including but not limited to financial trending and projection, cost allocation, and budgeting