Entergy · 4 weeks ago
Voice of the Customer Analyst I-Sr.
New Orleans, LA
Full-time
Hybrid
New Grad, Entry, Mid, Senior Level
0+ years expEntergy is a provider of essential services, and they are seeking a Voice of the Customer Analyst I-Sr. to collect and analyze customer feedback to enhance the overall customer experience. The Analyst will develop visualizations, represent customer perspectives in decision-making, and benchmark the organization's customer experience against industry best practices.
Electrical DistributionEnergyMarketingPower GridRetail TechnologyTrading Platform
No H1B
Responsibilities
Collect and analyze customer feedback using surveys, interviews, and focus groups to gather insights into customer needs, preferences, pain points, and expectations
Develop and maintain visualizations (e.g., dashboards, reports) to communicate customer insights to stakeholders
Represent the customer perspective in strategic decisions and ensure their needs are prioritized
Research and identify industry best practices for delivering an exceptional customer experience
Benchmark the organization's customer experience against competitors or top performers in the industry
Recommend and facilitate the implementation of best practices to enhance the customer experience
Monitor engagement metrics and track changes in customer satisfaction
Close the feedback loop with customers, demonstrating the organization's responsiveness and accountability
Share improvements with customers, emphasizing their role in driving change
Highlight success stories introduced due to customer feedback
Aggregate and analyze data from surveys, interviews, focus groups, and other feedback channels to identify customer needs, preferences, pain points, and expectations
Identify common themes and trends in customer feedback, including emerging issues or areas of opportunity
Document how customer feedback was addressed, showing the organization's responsiveness and accountability
Utilize agile methodology to iterate quickly and incorporating feedback on deliverables and outputs
Participate in agile project management activities, such as sprint planning, daily standups, and retrospectives, to ensure the timely delivery of data solutions
Stay up to date with the latest advancements in customer insight analytics, survey tools, focus group and other techniques to enhance the voice of the customer
Partner with various departments to align on customer experience goals and initiatives
Communicate insights and recommendations to executive leadership to inform strategic decision-making
Foster a data-driven culture and promoting the use of customer analytics across the organization
Qualification
Required
Bachelor's Degree in technical or business-related field or equivalent work experience
Analyst I: 0-2 years of relevant professional experience
Analyst II: 2-4 years of relevant professional experience
Analyst III: 4-6 years of relevant professional experience
Analyst Sr: 6+ years of relevant professional experience
3-5 years of experience in a customer experience, data analysis, or customer service role
Strong analytical and problem-solving skills with the ability to derive insights from data
Agile methodology understanding
Preferred
Proficient in data analysis tools and techniques (e.g., SQL, Excel, Tableau, Power BI)
Company
Entergy
At Entergy (NYSE: ETR), we power life.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.3B2025-03-17Post Ipo Equity· $1.3B
1985-05-03IPO
Leadership Team
Drew Marsh
Chair and Chief Executive Officer
John O. Hudson III
SVP, federal policy, regulatory and government affairs
Recent News
2025-11-08
2025-11-06
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