ServiceNow · 1 day ago
Program Manager – Partner Engagement
Austin, TX
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expServiceNow is a global market leader in innovative AI-enhanced technology. The Program Manager – Partner Engagement Strategy & Transformation is responsible for orchestrating execution, governance, and change management across the Partner Experience Group, ensuring strategy is effectively translated into measurable outcomes.
Business Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Drive end-to-end execution across planning, dependency management, delivery tracking, and risk mitigation
Coordinate closely with Product, Digital Technology, UX, and Analytics teams to ensure initiatives ship on time and with measurable impact
Act as the point of contact between internal stakeholders and Digital Technology teams including product managers, project managers, and engineering leads for partner-facing product issues and enhancements to ensure clear understanding of business goals and delivery accountability
Translate partner experience priorities into clear execution plans and measurable outcomes for Partner Digital Experience initiatives
Support PEG leadership with prioritization inputs, sequencing recommendations, and impact assessments across initiatives
Ensure digital investments are aligned to business goals and demonstrate tangible RO
Serve as the primary program lead and PMO for Partner Digital Experience initiatives, including partner-facing digital platforms and ecosystems
Establish governance and integration mechanisms across Partner Engagement, Communications, Events, portfolio to ensure alignment on priorities, sequencing, and outcomes
Define operating standards, decision rights, and escalation paths for PEG-led initiatives
Responsible for change management strategy for Partner Digital Experience initiatives and PECE operating changes that impact partners
Develop rollout plans incorporating stakeholder readiness, communications, enablement, and adoption measurement
Partner with Partner Communications, Events, and Enablement teams to reinforce adoption through coordinated messaging and activation
Leverage AI-driven insights (e.g., trend analysis, sentiment detection, performance forecasting) to identify risks, opportunities, and optimization areas
Track KPI progress against defined success metrics and escalate risks and tradeoffs to PEG leadership
Produce monthly executive readouts focused on Partner Digital Experience and PEG-level performance insights
Synthesize complex inputs into clear, executive-ready narratives highlighting progress, risks, and decisions needed
Act as a trusted advisor to PEG leadership on execution health, adoption, and tradeoffs
Qualification
Required
8+ years of experience in program management, business operations, digital transformation, strategy execution, or related roles ideally within a B2B enterprise, SaaS, or partner/channel ecosystem
Proven experience translating strategic priorities into executable programs, milestones, and measurable outcomes across digital platforms or enterprise initiatives
Strong background in stakeholder management, governance, and execution within highly matrixed, global organizations
Demonstrated experience leading Partner Digital Experience or platform-related initiatives, working closely with Product, UX, Engineering, Analytics, and Digital Technology teams
Hands-on experience owning change management and adoption planning, including stakeholder readiness, rollout strategy, communications, enablement, and adoption measurement
Demonstrated ability to define and track KPIs, success metrics, and performance frameworks, and to surface risks, tradeoffs, and insights to executive stakeholders
Experience leveraging data, analytics, and AI-enabled insights (e.g., trend analysis, forecasting, sentiment analysis, automation) to inform execution, prioritization, and decision-making
Strong analytical and systems-thinking skills. Ability to connect data, partner feedback, and business objectives into clear, executive-ready narratives
Excellent communicator with the ability to influence without authority and engage effectively with audiences ranging from senior executives to technical teams
Experience facilitating cross-functional working sessions to align priorities, clarify scope, manage dependencies, and drive decisions
Ability to operate effectively in ambiguous, fast-paced environments, managing multiple competing priorities with clarity, diplomacy, and accountability
Demonstrated track record of execution excellence, consistently delivering results under pressure and adapting as priorities evolve
Collaborative, relationship-driven leader who builds trust, navigates conflict constructively, and turns complexity into alignment
Curious and growth-oriented mindset, with a demonstrated commitment to continuous learning and improvement, particularly in areas of AI, change management, and modern operating models
Bachelor's degree in Business Administration, Strategy, Marketing, Information Systems, Organizational Leadership, or a related field required
Preferred
Experience with or strong familiarity with ServiceNow's partner ecosystem
Master's degree (MBA or equivalent) preferred, particularly with a focus in Digital Strategy, Product Management, Organizational Change, or Business Transformation
Professional certifications are a plus, including but not limited to: Project Management Professional (PMP), PgMP, or equivalent program management certification; Change Management certifications (e.g., Prosci, ACMP); Product or Platform-related certifications (e.g., Pragmatic Institute, PMI-PBA); ServiceNow certifications (CSA or other platform-specific credentials), preferred but not required
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
2026-01-07
Company data provided by crunchbase