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Integrity · 1 day ago

Receptionist

Cicero, NY

Full-time

Onsite

New Grad, Entry Level

$16/hr - $18/hr

Senior Advisory Insurance Services, an Integrity Partner headquartered in Cicero, New York, is one of New York’s leading Medicare Advantage and Supplement providers. This position provides excellent customer service to clients by acting as a liaison between clients, carriers, and agents, ensuring their needs are met with quality service.

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Responsibilities

Answer and direct all incoming calls from agents and clients

Respond to customer inquiries by phone, in person, or in written form

Greeting clients, brokers, and insurance representatives that may visit the office

Knowing and maintaining an understanding of the company’s active enrollment plans and be able to answer general questions regarding the client’s coverage

Handle client concerns by providing appropriate solutions and alternatives within a reasonable time, and follow up to ensure resolution

Build sustainable relationships of trust through open and interactive communication with team members

Make necessary updates in the company’s CRM regarding client changes

Perform touch points with clients to ensure all needs are being met

Scanning paper forms into the appropriate client file

Properly handling sensitive data with care and in compliance with our federal and local laws & guidelines

Qualification

Telephone communication skillsOral communication skillsWritten communication skillsInsurance industry experienceMicrosoft Office proficiencyOrganizational skillsCuriosityInquiryTeam playerProblem-solving skillsSelf-motivated

Required

High school diploma, general education degree, or equivalent

Excellent telephone, oral and written communication skills

Proven to be highly dependable and self-motivator

Be able to work independently with sound organization skills

Must possess proficient computer skills and excellent knowledge of Microsoft Office products and Window-based applications

Is curious and able to ask probing questions to obtain necessary information

Must have good understanding of general office procedures, processes, and equipment

Ensure excellent service is rendered to business clients, agents, and insurance representatives

Ability to manage a variety of tasks and set priorities to meet often demanding deadlines; while keeping goals, objectives, priorities, and timelines in perspective

Ability to always work as a team player while following team concepts in supporting company goals and colleagues

Ability to work and resolve issues independently

Preferred

Insurance industry experience is preferred, but not required

Benefits

Medical/Dental/Vision Insurance

401(k) Retirement Plan

Paid Holidays

PTO

Community Service PTO

FSA/HSA

Life Insurance

Short-Term and Long-Term Disability

Company

Integrity

Integrity is a leader in providing holistic life, health and wealth planning and solutions designed to help Americans prepare for the good days ahead.

Founded in 2006