Dollamur · 3 days ago
Sales Support Specialist
Dollamur is the global leader in sports surfaces, headquartered in Fort Worth, TX, and they are seeking an energetic Sales Support Specialist to join their growing team. In this role, you will provide vital support to customers and sales teams, ensuring every interaction reflects the company's commitment to excellence.
Responsibilities
Delivering outstanding customer service to external clients and internal stakeholders by responding quickly, resolving issues, and building strong professional relationships
Managing inquiries related to order status, warranties, costs, shipping, and product details with accuracy and care
Assisting Sales Segment Managers with order entry, freight quoting, logistics tracking, layout and graphics issue resolution, complaint resolution, and customer communications
Processing and reviewing orders for customized products and ensuring smooth transition into production
Collaborating with internal teams on production capacity, order status, and other sales-related needs
Maintaining detailed knowledge of Dollamur’s products and processes to better serve our customers
Qualification
Required
3+ years of experience in a customer-oriented or sales support role
Strong communication and interpersonal skills with the ability to work across diverse teams
Excellent organizational and time-management skills in a high-volume, fast-paced environment
Proficiency with computers and eagerness to learn new systems
A service-oriented mindset, problem-solving skills, and attention to detail
Ability to manage customized and complex product requirements with accuracy
Benefits
Full benefits offering
Associate engagement events
Company
Dollamur
Dollamur is a major global manufacturer and distributor of high-performance sports flooring for wrestling, martial arts, and gymnastics.
Funding
Current Stage
Growth StageRecent News
2022-12-22
Company data provided by crunchbase