Brightspeed · 1 week ago
Product Manager (Voice)
Charlotte, NC
Full-time
Hybrid
Mid, Senior Level
5+ years expBrightspeed is reimagining how people connect by providing fast, reliable internet connections across the Midwest and South. The Product Manager will lead the development, launch, and lifecycle management of data and voice products for various customer segments, ensuring alignment with business objectives and market trends.
InternetTelecommunicationsWireless
Responsibilities
Define and articulate the product vision, strategy, and roadmap in alignment with overall business objectives and market trends
Conduct thorough market research, competitive analysis, and internal/external interviews to identify new product opportunities and enhance existing offerings
Develop compelling business cases for new initiatives, including market sizing, financial projections, and go-to-market strategies
Lead the product development process from ideation to launch, collaborating with engineering, IT, marketing, operations, sales and support teams
Translate customer needs and business requirements into detailed user stories and acceptance criteria for development teams
Manage the product backlog, prioritizing features and initiatives to maximize value and align with strategic goals
Monitor product performance post-launch, using key metrics (e.g., adoption rates, NPS, revenue, churn) to drive continuous improvement and future iterations
Manage the full product lifecycle, including sunsetting legacy products and managing transitions
For larger projects, collaborate with multiple project managers to maintain and updated project plan and produce project reports for upper management. For smaller projects, act as the project manager for product development activities. For all projects, establish end-to-end product development plans involving all required resources -internal and external- for a successful development, implementation and launch of new products and features
Serve as the internal and external product champion, evangelizing the product and its value proposition to stakeholders at all levels
Work closely with technical and non-technical teams, including Engineering, Development, Marketing, Sales, Service Delivery and Customer Support, to ensure seamless execution and delivery
Foster a culture of ownership and collaboration, ensuring all teams are aligned on product goals and priorities
Analyze product performance data to identify trends, opportunities, and risks
Contribute to achieving and exceeding corporate budget goals by driving initiatives that boost profitable revenue and market share
Determine and deliver returns from product investments in collaboration with FP&A
Support sales and marketing efforts by providing subject matter expertise, developing collateral, and participating in customer visits and presentations
Work with cross functional teams to build and deliver sales enablement material such as videos, tech specs and other collateral
Work with IT and other key stakeholders to groom product requirements and turn them into actionable Jira tickets and technical requirements for software developers and network architects
Collaborate with vendors and different teams to evaluate, test, qualify and select technological solutions associated to product initiatives
Produce competitive analyses for specific products and markets, determining competitive advantages and creating product roadmaps and new initiatives that enhance Brightspeed’s competitive edge and contribute to growing the brand’s recognition in the markets where Brightspeed’s network is deployed
Collaborate in developing long term business plans and each year’s budget for the product portfolio
Participate in meetings with customers, vendors, events and other internal and external activities as required to contribute to promoting the Brightspeed brand and its products and understanding the needs of customers from different segments
Establish and champion a roadmap that inspires the company to deliver solutions for customer unmet needs
Qualification
Required
Bachelor's Degree required (preferred Engineering, IT, or equivalent work experience)
Experience with broadband technologies and regulations
5+ years of experience in telecommunications products like Metro Ethernet, GPON, Broadband Internet, DIA, SD-WAN, and managed services like Managed WAN/LAN/Wi-Fi
3+ years of Product Management, managing the end-to-end product lifecycle
Proven track record launching new products in the US market for Small and Medium Business, Large Enterprise and/or Wholesale customers
Experience with pre-sales, product architecture, sales engineering, business analyst or operations roles
Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
Able to work in a fast-paced environment, and work collaboratively with Network, Engineering, Sales, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams to ensure proper development and management of services
Must be an enthusiastic self-starter, able to work independently
Proficiency with Microsoft Office Suite, Jira and Confluence is required
Preferred
Master's Degree
Proven track record building a product-led growth engine
Experience with Asana, Microsoft Planner, Clipchamp, Miro and Postman
Benefits
Competitive medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
A host of voluntary benefits
Company
Brightspeed
Brightspeed provides fiber and broadband services, enhancing connectivity for homes and businesses with reliable telecom solutions.
1001-5000 employees
H1B Sponsorship
Brightspeed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (15)
2022 (13)
Funding
Current Stage
Late StageTotal Funding
$6.51BKey Investors
Ohio Residential Broadband Expansion GrantN.C. Division of Broadband & Digital EquityOhio Department of Development
2025-09-15Grant· $13.8M
2025-08-15Debt Financing· $1.65B
2025-06-19Undisclosed· $575M
Leadership Team
Michel Combes
Executive Chairman of the Board and acting CEO
Amy Wulfestieg
Chief Communications Officer
Recent News
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2026-01-16
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