PerfectServe · 1 day ago
Product Manager, Clinical Communication and Collaboration - US Remote
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $150K/yr
3+ years expPerfectServe is a leading provider of clinical communication and collaboration solutions, experiencing significant growth. The Product Manager will be responsible for the product strategy, conducting market research, and maintaining the product roadmap while working cross-functionally to meet business objectives.
Health CareHospitalMedicalMobile
Responsibilities
Provide vision and direction of the product from a patient and user-centered perspective to internal and external stakeholders
Assess new initiatives for strategic, product, and market fit, return on investment, and RICE priority. This includes developing a business case, documenting product requirements, conducting user interviews, reviewing application metrics, and surveying customers to collect supporting evidence
Refine initiatives for estimation by the development team collaboratively with UX designers, and architects
Set the next quarter’s priorities, respond to changes in customer needs, and identify dependencies collaboratively with the senior leadership team (SLT) and single technology owners (STOs)
Plan, communicate, and maintain a 3-year customer facing roadmap, working cross functionally with various departments
Quarterly plan the next program increment (PI) partnered with PerfectServe’s engineering team
Establish, maintain, and report on product, product management, and roadmap delivery KPIs
Consult with Product Owners on customer release notes
Consult with the sales and success organizations as product experts, including joining strategic meetings, supporting the RFP process, and updating competitor battle cards
Qualification
Required
Bachelor's degree or equivalent work experience in a related field
At least 3+ years (or 5+ years for Senior PM) leading end-to-end product management on both SaaS and mobile platforms
Experience in process improvement. Iterating and advancing Agile maturity, defining customer discovery process and post-launch/go-to-market planning
The ability to communicate effectively with technical and non-technical teams
Strong orientation toward data and evidence. Willingness to question the status quo
Demonstrates experience balancing conflicting priorities and making decisions despite ambiguity
Ability to collaborate, lead through influence without authority, and foster teamwork (ideally in a remote-work environment)
Proficient in capacity management and/or project management
Effective in technical or formal writing for varying audiences and levels of technical expertise
Preferred
Domain knowledge in Clinical Communications and Collaboration, Clinical Mobility, Clinical Workflows, Patient and Family Communications, Hospital Call Centers, Afterhours Answering Services, and/or Provider Scheduling is a plus
Experience using Jira, Confluence, Pendo, Visio, V0, Copilot is a plus
Experience with Scaled Agile Framework (SAFe) is a plus
Scrum Alliance Certified Scrum Master, or higher professional certification
Scrum Alliance Certified Product Manager, or higher professional certification
Graduate Degree (MBA, or MSc)
Technical familiarity with RESTful API architecture, operations
Technical familiarity with HTML, Angular, React or other front end web development languages
Benefits
Remote first work environment
Health, Dental, Vision, Life and Disability Insurance options available day one.
401K - with match and immediately vested.
17 company holidays, 2 floating holidays plus competitive paid time off policy
Internal Advancement Opportunities
Company
PerfectServe
PerfectServe offers intelligent voice and online and mobile clinical communication solutions for the healthcare industry.
201-500 employees
H1B Sponsorship
PerfectServe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$35.9MKey Investors
K1 Investment ManagementMemorialCare Innovation FundPiper Sandler
2018-05-25Private Equity
2015-09-30Series D· $21M
2012-02-02Series C· $10.9M
Leadership Team
Guillaume Castel
CEO
Rodrigo Martinez
Chief Medical Officer
Recent News
2025-09-17
Company data provided by crunchbase