Overhead Door Corporation ยท 1 day ago
Customer Service Representative
Walpole, MA
Full-time
Onsite
Entry Level
1+ years expOverhead Door Corporation is seeking a Customer Service Representative to handle various customer inquiries and order processing tasks. The role involves light clerical work, responding to customer requests, and assisting with inventory controls and delivery responsibilities.
Building MaterialManufacturingProduct Design
Responsibilities
Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc)
Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation
Respond to customer requests for information concerning order tracking, order expediting and product availability
Perform order entry at both sales invoicing level and request for products from supply plants
Notify customers of potential backorders, credit issues, order availability and any other information regarding orders
Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately
Process all necessary paperwork for the daily operation of the sales center as required
Delivery Responsibilities As Required. Including Driver Qualified (valid License)
Assist in unloading and loading vendor and customer vehicles
Monitor completion of daily customer LTL shipment including UPS
Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention
Other duties as assigned
Qualification
Required
Attention to detail and problem solving
Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers
Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc
Basic Math Skills Required
Willingness to learn product and processes
High School Diploma or GED
Ability to stand for long periods of time in a non-climate controlled environment
Ability to lift up to 50 pounds
Preferred
1-3 Years Customer Service Experience, Door Industry Preferred
Company
Overhead Door Corporation
Overhead Door Corporation is a manufacturer of doors and openers for residential, commercial, and industrial sectors.
1001-5000 employees
H1B Sponsorship
Overhead Door Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (6)
2023 (18)
2022 (30)
2021 (4)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Kelly Terry
President and CEO
Recent News
Google Patent
2025-05-06
Google Patent
2025-05-06
Google Patent
2025-05-06
Company data provided by crunchbase