Pomeroy · 1 day ago
Service Delivery Manager
Kansas, IL
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expPomeroy is looking for a Service Delivery Manager to oversee a team responsible for managing project definitions, systems analysis, and development. The role involves leading and managing people, project administration, and strategy development while ensuring effective decision-making and team collaboration.
Consulting
Responsibilities
Provides technical assistance and direction to direct reports for proper testing techniques, design, analysis and coding principles
Balances the need to develop others with the need to meet other responsibilities
Helps others to resolve conflicting priorities
Attempts to increase system and organization knowledge of direct reports
Establishes clear direction and defines priorities for the team
Acts with integrity and respect
Accountable for personal and organizational excellence
Can have indirect reports, i.e. team leaders who also have direct reports
Establishes performance goals
Provides coaching, career development, and evaluations for direct reports
Fully understands company policies and procedures. Acts in accordance with all company policies and can explain them to associates
Creates, manages and is accountable for budget and monitoring of expenditures
Large project planning/design and supervision of project execution
Effective scheduling and prioritization of projects
Resource planning to support future initiatives and in proportion to project impact on the organization
Aids in the definition of user requirements in order to convert business needs to systems solutions
Manages cross-functional teams during project execution
Works as a team member
Provides estimates and councils users regarding project scope, timeline and deliverables
Leads with foresight
Identifies priorities and commits resources accordingly
Embraces and champions change
Partners effectively with customers to achieve business direction
Develops innovative business practices that focus on the market and needs of the customer, both internal and external
Translates the vision and direction of the company into specific actions that others can take
Understands core IBM business and capabilities
Manages relations with one or more departments
Investigates and develops alternative ways to accomplish goals when proven methods are no longer effective or are inefficient
Keeps up-to-date on trends and developments in the market place and relevant technological areas
On-call support should be 7x24. Maintain level 2 on-call during rotation
Builds the needed infrastructure to follow through on strategic plans
Provides leadership during critical production issues
Applies key learning or insights to new situations
Addresses and ensures resolution of problems
Expresses ideas and suggestions in an organized and concise manner
Produces documents that are clear, concise and grammatically correct
Solicits and readily accepts constructive feedback
Presents feedback to others in a tactful manner
Maintains composure when addressing an adversarial or hostile audience
Addresses conflict directly, confidentially, and appropriately
Researches and collects appropriate data points for effective decision making
Readily makes recommendations and includes necessary documentation and material to support conclusions
Identifies new ways to use technology to improve work processes
Makes a significant contribution to improving work quality
Recognizes when it is appropriate to challenge the status quo and when it is not
Considers the possible outcomes and corresponding consequences when taking risks
Supports team decisions to implement changes, suggestions, improvements, and solutions
Encourages and supports the exploration and application of best practices
Offers assistance to others and shares information regardless of personal likes or dislikes
Enthusiastically participates in cross-functional efforts
Shares resources across teams to benefit the company's goals
Develops proactive working relationships across departmental/organizational boundaries
Prevents personal conflicts from interfering with his/her objectivity
Consistently arrives on time for meetings and appointments
Accepts responsibility for the results of his/her decisions and actions
Communicates important information without compromising confidentiality
Encourages diverse perspectives when discussing issues
Effectively plans and communicates needs for resources to ensure goals are met
Invests in teaching others tasks rather than assuming personal responsibility for the tasks
Takes time to thoroughly explain a task or process when training others
Breaks down complex tasks into simpler steps that others can more easily follow
Balances the need to develop others with the need to meet other responsibilities
Gives direct reports additional responsibility as they demonstrate competence
Teaches others to solve problems by asking a series of questions and leading them to the correct conclusions
Clearly articulates role and expectations with team members
Follows up to ensure that major implementation milestones are met
Determines the appropriate amount of direct supervision necessary when assigning work
Establishes clear directions and priorities for individual associates
Helps others to resolve conflicting priorities
Meets with associates regularly to discuss goals, expectations, and performance
Adjusts his/her management style depending on the skills and needs of his/her associates
Gives both positive and constructive feedback
Takes ownership/responsibility for finding solutions to problems and implementing them
Balances the need to produce a high quantity of work with the need for product quality
Keeps up-to-date trends and developments in the market and relevant technological areas
Demonstrates a personal interest in direct reports' career success
Effectively uses individuals' mistakes and challenges as broader learning opportunities for the team
Clarifies and reinforces procedures in response to a pattern of mistakes or errors
Defines and communicates the expectations for success at different job levels
Requires associates to meet job expectations before providing them with growth opportunities or rewards
Effectively addresses behavior that undermines teamwork
Gives feedback in a way that minimizes defensiveness
Develops specific action plans to remedy subordinate performance deficiencies
Shares responsibility/blame for direct reports' mistakes
Establishes an environment that promotes a balance of work and personal life
Empowers others with the authority necessary to accomplish their objectives
Gathers sufficient information on job candidates to make informed hiring/promotion decisions
Maintains high standards when hiring, despite pressure to fill open positions
Considers candidates' hard and soft skills when making hiring decisions
Insists that customers work with capable subordinates rather than allowing customers to unnecessarily escalate decision-making
Continually focuses on improving the quality of customer service
Creates and uses measures to track the quality of services and products
Encourages associates to devise new ways to improve processes
Helps others understand the importance of a change, initiative, or program and visualize what it will look like when it is done
Allocates resources consistent with business strategies and priorities
Assesses the availability of resources before planning work for others
Delegates an appropriate amount of work to direct reports
Qualification
Required
Minimum 10 years experience in programming and systems design with a minimum of 2 years involving direct supervision of associates
Demonstrates skills in design, analysis, project management and supervision
Organizes and analyzes user requirements at a professional level
Communicates well both orally and in writing
Accepts individual/team responsibilities and meets commitments. Takes responsibility for performance and actions
Creative in delivering value to systems solutions and customer/user requests. Anticipates and accepts change by capitalizing on opportunities that arise
Possess and displays leadership abilities
Preferred
Bachelor's degree in Computer Science or Business Information Systems desired or equivalent work experience
Basic knowledge of Microsoft Office, Visio and Project desired
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
1001-5000 employees
H1B Sponsorship
Pomeroy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Tom Signorello
Chairman & Chief Executive Officer
Recent News
2025-10-09
thecanadianpressnews.ca
2025-08-26
Company data provided by crunchbase