Customer Service Representative (Part-Time) jobs in United States
cer-icon
Apply on Employer Site
company-logo

James Madison University ยท 1 day ago

Customer Service Representative (Part-Time)

positionHarrisonburg, VA
timeFull-time, Part-time
remoteOnsite
seniorityNew Grad, Entry Level
money$15/hr - $15/hr

James Madison University (JMU) is a vibrant community dedicated to supporting students and employees. They are seeking a part-time Customer Service Representative to assist with the financial aid process by providing guidance on application procedures and eligibility requirements for financial assistance.

AssociationNon Profit
check
Growth Opportunities
check
H1B Sponsor Likelynote

Responsibilities

Counsels JMU student/parents and prospective students/parents, advising them of application processes and criteria, federal regulatory issues, status of application, professional judgment, and financial aid eligibility options
Works closely with other JMU offices (University Business Office, Registrar's Office and Centennial Scholars Program Office) to facilitate the initial and on-going enrollment of students
Assists students and parents with the completion of FAFSAs, FSAIDs, Master Promissory Notes and Entrance Loan Counseling
Works closely with loan area as well as the University Business Office
Works with local high schools and JMU community with requests for presentation and workshops
Assists with the Financial Aid email box as needed

Qualification

Customer serviceOral communicationWritten communicationProblem resolutionTime managementOrganizational skillsAttention to detailWork independently

Required

Demonstrated oral and written communication skills
Commitment to professional customer service
Exceptional time-management, problem-resolution, and organizational skills
Ability to work independently
Demonstrated accuracy and strong attention to detail

Benefits

A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios.
A variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.
Holiday Breaks: The university is granted 12 holidays a year.
Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join.

Company

James Madison University

twittertwittertwitter
Glassdoor4.3
company-logo
James Madison University offers programs on the bachelor's, master's and doctoral levels with its primary emphasis on the undergraduate student.
dateFounded in 1908
location
Harrisonburg, Virginia, USA
people-size1001-5000 employees
web-link
https://www.jmu.edu/innovation/jmi.shtml

H1B Sponsorship

James Madison University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (35)
2023 (34)
2022 (22)
2021 (32)
2020 (20)

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Johnny Ginnity, SES, FACHE
University Lecturer--CEO
linkedin
leader-logo
Caroline Shelly
Co-founder and President of SMAD Club
linkedin
Company data provided by crunchbase