Apply on Employer Site

City of Dallas · 1 day ago

Aquatics Customer Service Supervisor, Park and Recreation (Non-Civil Service)

Dallas, TX

Part-time

Onsite

Mid Level

$21.04/hr - $22.67/hr

4+ years exp

City of Dallas is committed to helping you thrive while you help our city flourish. The Aquatics Customer Service Supervisor supervises and leads customer service operations at aquatics facilities, ensuring effective service and managing customer inquiries and accounts.

GovernmentInformation ServicesWeb Browsers

Responsibilities

Supervises and leads the service, assistance, and response to telephone and walk-in inquiries from customers regarding aquatics programming or facility use; directs customers to specific areas for information and assistance and provides high level account and customer service to handle challenging problems and concerns

Ensures the correct issuance of ID cards, customer direction, programming communication, customer account management, and professional management of questions and concerns; provides clerical work for new accounts, collects payments, and facilitates success of aquatics facilities

Updates customer accounts and records; ensures the accuracy of a customer accounts, program registrations, invoicing and accounts payable, and updates accounts with correct information

Supervises scheduling, monitors and oversees programs, and provides information; evaluates customer service representatives, gives performance feedback, and assigns or delegates work as needed

Oversees the procurement of supplies or equipment and supervises ordering and general administration; handles complaints and or requests to respond to citizen inquiries

Leads, supports, and performs a wide range of clerical, administrative, and customer service tasks

Performs any and all other tasks as needed or assigned