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FareHarbor · 1 day ago

Connectivity Specialist

Denver

Full-time

Hybrid

Entry, Mid Level

$43K/yr - $64K/yr

2+ years exp

FareHarbor is a leading reservation software company for tours, activities, and attractions, dedicated to enhancing experiences for clients globally. The Connectivity Specialist will support clients in managing API integrations with Online Travel Agencies, troubleshoot connections, and ensure seamless operational efficiency.

ReservationsSoftwareTourismTravel Agency

Culture & Values

No H1B

Responsibilities

Provide Connectivity support for FareHarbor clients and partners globally

Establish API connections between FareHarbor clients and OTAs

Maintain and troubleshoot API connections between FareHarbor clients and OTAs

Become an expert on all features that comprise a product on FareHarbor’s platform

Create product mappings within the FareHarbor dashboard to allow bookings to seamlessly integrate between an OTA’s software and FareHarbor

Manage inbound requests regarding API integrations for FareHarbor partners, clients, and other FareHarbor customer experience teams

Become an expert in all of FareHarbor’s unique API integrations with each OTA

Work with the team to maintain SLA adherence on inbound requests

Work with FareHarbor’s clients and OTAs to identify and fix API errors in a timely manner

Devise long term solutions to reduce future API errors when possible

Act as a liaison between parties to research, solve and communicate complex and highly technical concepts in an easy to understand way

Answer inbound requests from clients and partners in a timely and professional manner

Educate clients on API best practices

Collaborate with internal stakeholders including all members of the Connectivity, Strategic Partnerships, Channel Support, Support, and Account Management teams

Prioritize and complete inbound tasks in a timely manner

Comfortable prioritizing tasks that require urgent attention and/or have been escalated internally

Proactively and independently plan your day-to-day tasks and responsibilities

Qualification

API connectionsTechnical supportCustomer support experienceAttention to detailIndependent workerCultural diversity experienceProgramming languagesFluent in SpanishFluent in ItalianFluent in PortugueseFluent in FrenchCommunicationProblem solving