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Woodforest National Bank · 1 day ago

Retail Market Manager

Fort Worth, TX

Full-time

Onsite

Mid, Senior Level

4+ years exp

Woodforest National Bank is a privately owned, award-winning bank focused on building relationships and serving communities. The Retail Market Manager is responsible for leading the performance of retail branches, directing branch teams to achieve profitability, sales, customer experience, compliance, and growth objectives.

Banking

Responsibilities

Must be a “Keeper of the Woodforest Culture” and possess the ability to create energy around Retail objectives and initiatives

Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the market

Conduct regular update and strategy meetings with direct reports and leadership teams

Must assign and manage teams across multiple locations, markets, regions, and/or states

Hire and train new team members on all aspects of delivering the Woodforest Experience

Provide senior level guidance and support to the branches regarding customer concerns, operational questions, risk management, and human resource issues

Proactively suggest, implement, and manage process improvements

Manage, develop and lead branch management teams; approve incentives, expense reports, and other personnel and compensation matters

Drive branch sales and performance and provide strategic direction focused on the continued growth and development of assigned branches within the market

Track and review daily market performance levels; compile summary reports and communicate standings; develop and direct an action plan for improvement areas

Conduct frequent branch visits to ensure adherence to bank policies, consistency in sales and marketing efforts, successful implementation of new products and services, and to develop and maintain strong professional relationships with branch employees and host retail partners

Promote community development and serve in the communities serviced by the market

Perform other job-related duties or special projects as assigned

Qualification

Sales managementBanking managementCustomer serviceMicrosoft OfficeLeadership skillsProblem solvingInterpersonal skillsOrganizational skillsCommunication skillsTime management

Required

6 years of sales management experience with 6 years of banking management experience:

OR 6 years of sales management experience with 2 years of Woodforest Branch Manager's experience

OR a Bachelor's degree and 4 years of progressively more responsible bank operations and sales management experience

5 years of sales and personnel management experience required

Must be a 'Keeper of the Woodforest Culture' and possess the ability to create energy around Retail objectives and initiatives

Solid technology skills, including intermediate proficiency with Microsoft office (Outlook, Word, Excel, SharePoint, Power Point) and banking software applications

Excellent customer service, relationship management, and business development skills

Sound knowledge of marketing, sales, financial, managerial and leadership principles with broad knowledge of banking operation practices, policies, products and applicable regulations

Excellent problem solving, decision making, critical and strategic thinking skills, as well as strong attention to detail and concern for data accuracy

Ability to analyze trends, processes and procedures and develop innovative and effective solutions for improved performance

Strong overall business acumen with an ability to understand the direction, priorities, and goals of the organization

Strong leadership and interpersonal skills; present a positive and professional image, effectively collaborate with diverse teams, and demonstrate success at achieving results through the effort of others

Excellent presentation and communication skills, both written and verbal

Excellent organizational and time management skills with proven ability to prioritize and manage workload and to instill a sense of urgency in others as necessary to meet deadlines and goals

Ability to create a positive and engaged environment

Flexibility to engage in overnight and regional travel up to 75% of the time

High School Diploma or equivalent required