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Spare · 1 day ago

Account Manager (Enterprise)

United States

Full-time

Remote

Mid Level

4+ years exp

Spare is a company focused on revolutionizing shared transportation. They are seeking an Account Manager to drive revenue growth with existing customers, ensuring customer satisfaction and retention while developing strong relationships to identify up-sell and expansion opportunities.

Artificial Intelligence (AI)Mobile AppsSoftwareTransportation

Culture & Values

Responsibilities

Drive revenue growth with our existing customers, through product and industry expertise

Be a key contact for existing customers to ensure the customer’s ongoing customer satisfaction and retention of their business

Develop and maintain strong customer relationships to understand customer’s needs to identify up-sell, cross-sell, and expansion opportunities and ensure contract renewals

Have a significant role in Spare's long-term growth and success!

Drive revenue growth with our existing customers, through product and industry expertise

Establish yourself as a key contact to existing customers - along with Partner Success, to ensure customer satisfaction and retention of their business

Develop and maintain strong relationships to understand customers’ needs and close up-sell, cross-sell, and expansion opportunities, and ensure contract renewals

Educate customers on current and new product features, benefits, and configuration options to optimize their use of Spare’s platform and products

Own account planning for customers and manage technical, operational and executive stakeholders at large transit agencies and operators

Provide weekly feedback & forecasting on all account activity, and demonstrate excellent CRM adoption for managing your pipeline and account plans

Work closely with champions and stakeholders to develop proposals and business cases for large scale deployments

Work closely with Marketing and Business Development team to develop account-based marketing and sales plans

Build a deep understanding of Spare’s products and key markets, and maintain ongoing learning of new features and improvements

Partner with and influence customers through thought leadership, industry best practices, and deep product knowledge

Share customer feedback with Product, Engineering and Partner Success teams

Qualification

Transit Technology salesCustomer relationship managementTransit industryAccount planningCommunication skillsUrban Planning knowledgeExperience in transit techExperience in transit agency

Required

Experience in Transit Technology sales and/or sales for government agencies (ideally 4+ years)

Passion for and interest in Urban Planning and/or Transit (or correlated areas)

Understanding of the transit industry (knowledge of the types of transit systems, regulations, and funding structures, to effectively support our customers and users)

Excellent communication skills (verbal, written and presentation skills) with the ability to communicate effectively with a wide range of audiences in a personable way

Experience dealing with complex enterprise customers and large deals, specifically in the public sector or at Fortune 500 clients

Availability to travel frequently within Canada and the USA