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Granicus · 1 day ago

Senior Project Manager

United States

Full-time

Remote

Senior Level

5+ years exp

Granicus is a leader in the Govtech industry, focused on transforming government interactions with constituents through innovative technology. The Senior Project Manager will manage large customer projects during the implementation lifecycle, ensuring successful rollouts and enhancing the way government organizations support their communities.

Cloud ComputingCollaborationEnterprise SoftwareGovTechSoftwareVideo Streaming

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Manage large customer projects during the implementation lifecycle

Serve as the primary point of contact on large programs of work for high-touch clients, providing insights on system performance, best practices and updates on state of account (status of enhancement requests, support tickets, etc.)

Prioritize initiatives based on business needs and requirements

Serve as an advisor to the customer as they improve their online processes – keeping each personas experience top-of-mind at every turn

Track progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to senior management

Create and maintain project plans, project status reports, and other relevant project documentation

Identify potential implementation risks and mitigation – as early as possible

Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions

Enable customers to utilize the AMANDA Product by creating project plans aligned to their implementation goals

Participate in sprint planning, review, and retrospective meetings and provide feedback to the team

Collaborate and work closely with internal partners. You will be fostering relationships with coworkers across the company to support their efforts while delivering products

Qualification

Customer Relationship ManagementData AnalysisProject ManagementProject Management ToolsBilingual EnglishBilingual FrenchCommunication SkillsInterpersonal SkillsOrganizational SkillsTeam CollaborationConflict Management

Required

Minimum of 5 years of experience in program/project management, preferably in a customer-facing role

Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients

Ability to manage multiple projects and prioritize tasks to ensure deadlines are met

Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement

Knowledge of project management tools, methodologies, and best practices

Ability to work independently and collaboratively within a team

Ability to manage conflict and influence decision-making at all levels of the organization

Strong organizational and planning skills with the ability to manage complex, multi-faceted projects

Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth

Solid understanding of Customer Relationship Management (CRM)

Proactive and data driven

Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results

Have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you

Can work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions

Have excellent communications skills – listening, verbal, and written

Help drive your team's success and are a self-starter

You are bilingual (English and French) – required