Cloudflare · 1 day ago
IT Operations Specialist II
San Francisco, CA
Full-time
Onsite
Entry Level
$104K/yr - $127K/yr
1+ years expCloudflare is on a mission to help build a better Internet, and they are seeking an IT Operations Specialist II to provide essential onsite IT support to employees. This role involves maintaining IT systems, supporting conference room technology, and assisting with user requests to ensure a smooth technology experience.
AnalyticsEnterprise SoftwareSecurityWeb Hosting
Responsibilities
Act as the onsite IT support resource, responding to employee requests and incidents
Ensure conference rooms, IT systems, and shared office equipment are functioning properly
Assist with IT asset management, including device provisioning, check-in/check-out, and tracking
Partner with IT and Security teams to follow access control and compliance policies
Provide setup and basic troubleshooting for conference room AV technology and video conferencing platforms (Zoom, Google Meet)
Assist with small to mid-sized corporate meetings and events, including setup and technical support
Escalate complex AV or event issues to senior specialists or vendors as needed
Provide in-person support for hardware, software, and network connectivity issues
Help employees with device setup, account access, and secure remote connectivity
Deliver professional, customer-focused service when working with employees at all levels
Qualification
Required
1–2 years of IT support or helpdesk experience in a corporate environment
Strong troubleshooting skills for common hardware, software, and connectivity issues
Familiarity with video conferencing platforms (Zoom, Google Meet)
Knowledge of IT asset management practices
Excellent communication and customer service skills
Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience)
Preferred
Experience with IT ticketing systems (e.g., Jira Service Management)
Familiarity with device management tools such as JAMF or Intune
Basic understanding of IT security best practices
Certifications such as CompTIA A+, ITIL 4 Foundation, or Microsoft 365 Fundamentals
Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
Company
Cloudflare
Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online.
1001-5000 employees
H1B Sponsorship
Cloudflare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (115)
2023 (66)
2022 (98)
2021 (83)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
$2.08BKey Investors
Franklin TempletonFidelityUnion Square Ventures
2025-06-13Post Ipo Debt· $1.75B
2019-09-12IPO
2019-03-12Series E· $150M
Leadership Team
Matthew Prince
CEO & Co-Founder
Lee Holloway
Co-Founder & Lead Engineer
Recent News
2026-01-07
2026-01-06
Company data provided by crunchbase