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Spring Health · 2 days ago

Care Support Coordinator (Temporary)

United States

Full-time

Remote

Entry Level

$26.05/hr - $32.18/hr

1+ years exp

Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Temporary Care Support Coordinator will be responsible for providing exceptional support to members and providers, managing inbound and outbound communications, and ensuring timely and accurate service delivery.

Artificial Intelligence (AI)Health CareMental HealthmHealthWellness

Responsibilities

Supporting an estimated 7 hours daily on telephonic support to our members and providers

Providing agility and flexibility to support the volume of work that can fluctuate depending on customer demands and launch schedules

De-escalate situations by actively listening to members’ and providers' concerns and adopting a solution-focused approach while maintaining a high standard of client satisfaction and adherence to company policies and procedures

Provide timely and effective support to members and providers through phone and email communication channels, while maintaining accurate records of interactions

Manage all things care coordination, including but not limited to: maintaining patient charts, rescheduling appointments, executing prescription authorization forms and facilitating the release of documentation between members and providers

Analyze and troubleshoot technical issues submitted by members and providers

Communicate sensitive information effectively and empathetically

Serve as a compassionate advocate for clients, ensuring their needs are met within the scope of Spring Health’s services and resources available

Collaborate cross functionally to streamline processes and improve service experiences

Qualification

Customer service experienceTechnical proficiencyExperience in healthcareTicketing systemsEmpathetic listeningProblem-solving mindsetWork independentlyTime management