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Talkdesk · 1 day ago

Strategic Partner Account Director, Public Sector

United States

Full-time

Remote

Director/Executive

$150K/yr - $180K/yr

15+ years exp

Talkdesk is a leader in redefining customer experience through innovative solutions. The Strategic Partner Account Director will cultivate high-impact relationships with strategic partners in the public sector to drive the adoption of Talkdesk's AI-powered CCaaS platform, ensuring alignment with partners' strategic goals and enhancing customer experience through automation.

Artificial Intelligence (AI)Cloud ComputingCRMCustomer ServiceSaaS

Responsibilities

Build and manage executive-level relationships with strategic partners in enterprise and public sector markets

Act as the partner’s trusted advisor on CCaaS and agentic AI innovation, aligning Talkdesk technology with their strategic goals

Develop joint roadmaps focused on modernizing customer experience through automation, AI infusion, and secure cloud solutions

Drive partner adoption of Talkdesk AI, including agent assist, automation, workflow orchestration, and analytics solutions

Enable partners to position ROI-based transformation—reduced handle times, enhanced self-service, improved citizen experience, etc

Support expansion into vertical markets where Talkdesk has strong differentiation (healthcare, public sector, financial services, retail)

Lead joint GTM planning including partner enablement, co-marketing, and product integration opportunities

Orchestrate co-selling motions that leverage partner domain expertise and Talkdesk CCaaS automation capabilities

Ensure pipeline visibility and partner attribution within Salesforce and align with Talkdesk sales teams on shared pursuits

Champion partner requirements internally across Sales, Product, Engineering, Security, Compliance, Legal, and Customer Success

Coordinate enablement on Talkdesk AI portfolio and partner solution mappings

Influence product and GTM decisions through market insights gathered from partner interactions

Lead negotiations for partner program agreements, co-sell frameworks, and public sector contract vehicles

Ensure alignment on pricing models, revenue share structures, and program expectations

Own KPI reporting and ROI measurement for partner-influenced revenue, program maturity, and customer impact

Present outcomes and recommendations to Talkdesk executive leadership

Build and manage partnerships focused on Federal, State, Local, and Education agencies

Navigate public sector procurement frameworks and vehicles to accelerate Talkdesk adoption (e.g., GSA, NASPO, OMNIA)

Ensure compliance and readiness around FedRAMP, StateRAMP, CJIS, HIPAA, and other security or regulatory programs

Tailor GTM around mission outcomes; citizen experience improvement, cost-to-serve reduction, and AI-driven automation

Enable partners to position Talkdesk’s secure, agentic AI for public sector contact centers, emergency response, and constituent services

Qualification

Strategic partnershipsChannel salesBusiness developmentCCaaSAI solutionsSalesforceExecutive communicationNegotiationCross-functional leadershipRelationship building