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Margaritaville at Sea · 1 day ago

Crewing Specialist

Orlando, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Margaritaville at Sea is dedicated to creating fun and escapism for its guests. The Crewing Specialist will manage and optimize the allocation of human resources, ensuring that the right number of employees with the right skills are available to meet operational needs and achieve business goals.

Adventure TravelTourismTravelTravel Agency

Hiring Manager

McLane Evans

Responsibilities

Develop comprehensive workforce plans that align with organizational goals and objectives. Maintain required manning levels fleet wide. Closely liaise with the Hotel, Deck and/or Engine department managers to review core team schedules. Review crew rotations each day and adjust as needed, taking into consideration requests submitted by team members on board and off board

Collect, analyze, and interpret workforce data including historical trends, turnover rates, productivity metrics, and future projections. Utilize statistical models and forecasting techniques to predict staffing needs and identify potential gaps or surpluses. Ensure that all data related to crew assignments is kept up to date and accurate

Determine optimal staffing levels for different departments and job roles based on budget constraints and business priorities. Make recommendation for reallocating resources as needed

Collaborate with departments and schedule additional crew members based on project needs. Communicate with crew and onboarding team to ensure any additional required documentation is up to date

Stay informed about relevant regulations, legal requirements and industry standards related to workforce management. Work closely with onboarding team/recruiters to ensure all newly hired and returning team members are in possession of the required documentation to join their assigned vessels, such as travel documentation, visas, medicals, trainings, licenses etc. Liaise with the travel department in Miami/offshore to arrange for joining flights in accordance with company policies

Maintain effective communication with shipboard and shoreside teams, onboarding team and team members, responding to emails in timely manner

Monitor workforce performance metrics and evaluate the effectiveness of staffing plans and scheduling strategies. Identify areas for improvement and implement process enhancements to optimize workforce utilization and productivity

Qualification

Workforce planningData analysisResource allocationWorkforce management softwareScheduling systemsAnalytical skillsMicrosoft ExcelMicrosoft OutlookMicrosoft WordCommunication skillsInterpersonal skillsProblem-solving skills

Required

Associate's degree required

3+ years of customer service and/or logistical experience

Minimum of 2 years' experience in workforce planning

Strong analytical and problem-solving skills with the ability to interpret complex data and make data-driven decisions

Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels

Proficiency in data analysis tools, such as Excel

Demonstrated ability to work collaboratively with team members in a demanding, high-stress environment

Proficiency with Microsoft Outlook, Word & Excel

This position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns

Must be able to remain in a stationary position at a desk and/or computer for extended periods of time

Candidates must be located in (or willing to relocate to) the Orlando area

Preferred

Experience with workforce management software and scheduling systems is a plus

Benefits

Cost-effective medical, dental and vision plans

Employee Assistance Program and other mental health resources

Additional programs include company paid term life insurance and disability coverage

401(k) plan that includes a company match

Holidays – All full-time and part-time with benefits employees receive days off for 10 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.

Vacation Time – All full-time employees at the below the Director level start with 15 days/year; Director and above level have Discretionary Time Off, which for Directors is generally 15 days and for VPs and above 21 days. Part-time with benefits employees receive time off based on the number of hours they work.

Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends