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DigiCert · 1 day ago

Technical Support Engineer

United States

Full-time

Remote

Mid Level

4+ years exp

DigiCert is a leading global security authority that is focused on providing digital trust solutions. They are seeking a detail-oriented Technical Support Engineer to ensure the quality of their security products and provide exceptional support to US-based customers on the DigiCert One platform.

Digital MediaSecuritySEOSkill Assessment

H1B Sponsor Likely

Responsibilities

Support our US Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases

Project a professional company image through phone and email interactions

Work with our Validation teams to process Lawyer Card request

Collaborate with Cross-functional teams to resolve issues and provide solutions

Recognize, document and alert supervisors of trends in customer calls

Research through Knowledge Base articles, labs and other means to resolve customer issues

Master internal tools used for timely problem resolution

Contribute to DigiCert Knowledge Base

Qualification

Technical support experiencePKI certificatesWorking knowledge of Rest API'sProblem solving skillsIndustry related certificatesCommunication skillsDetail-orientedTeam oriented

Required

2 year degree in IT, related technical degree, or equivalent work experience

4+ years of experience in technical support

Strong problem solving skills

Knowledge of PKI certificates

Working knowledge of Rest API's

Comfortable working on a computer daily and conversing over the phone and through email

Strong oral, written and interpersonal communication skills

Detailed-oriented with excellent organization skills

Self-motivated, manage your time well, and get things done

Team oriented and ability to work with people from diverse backgrounds

Industry related certificates are a plus (Security +, MSCE…)

Preferred

2+ years of experience in a technical support role within the tech industry

Excellent knowledge of Microsoft products and other applicable software or applications

Benefits

Generous time off policies

Top shelf benefits

Education, wellness and lifestyle support

Company

DigiCert

DigiCert is a technology company focused on digital security.

Founded in 2003

Lindon, Utah, USA

1001-5000 employees

http://www.digicert.com/

H1B Sponsorship

DigiCert has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (12)

2024 (8)

2023 (13)

2022 (10)

2021 (13)

2020 (7)

Funding

Current Stage

Late Stage

Total Funding

$9.3M

Key Investors

Runway Growth CapitalCrosspoint Capital Partners

2025-10-09Debt Financing· $9.3M

2021-12-14Private Equity

2019-07-10Private Equity

Leadership Team

Amit Sinha

CEO, Board Member

Jugnu Bhatia

Chief Financial Officer

Recent News

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