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Jabra · 1 day ago

Services Implementation Manager - Remote

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $140K/yr

5+ years exp

Jabra is a part of GN, dedicated to delivering innovative audio and video solutions. They are seeking a Services Implementation Manager to oversee the rollout of new post-sales service offerings, ensuring effective implementation and customer onboarding support.

HardwareSoftware

H1B Sponsor Likely

Responsibilities

Ensure the complete end-to-end implementation of new service offerings, ensuring internal alignment and operational readiness

Collaborate with Product, R&D, Operations, Support, and Sales to build and execute clear rollout plans

Create documentation, playbooks, and processes to support repeatable, scalable service delivery

Coordinate backend setup needs, including system configuration, entitlements, and support workflows

Serve as the onboarding lead for select enterprise customers during early service deployments

Ensure accurate activation of licenses, configuration of Jabra+ features, and setup of support entitlements

Gather feedback during onboarding to improve service rollout processes and customer experience

Coordinate service rollout projects using structured project management practices

Monitor milestones, dependencies, and risks to guarantee effective execution

Continuously assess and improve delivery processes for efficiency and scalability

Provide status updates, documentation, and recommendations to senior leadership and cross-functional partners

Support smooth handoffs from implementation to support and customer success teams

Qualification

Service implementationCustomer onboardingProject managementService platformsStakeholder managementProcess optimizationAnalytical skillsCross-functional collaboration

Required

5+ years of experience in service implementation, onboarding, delivery operations, similar

High level of Project management and organizational skills

Ability to work cross-functionally in a global, matrixed environment

Familiarity with service platforms (e.g., Salesforce, ServiceNow) and entitlement/license systems

Experience supporting enterprise-level customers

Benefits

Annual bonuses

Health insurance

A 401(k) plan

Paid vacation and holidays

Company

Jabra

Jabra is a global producer of innovative headset, video and speakerphone solutions.

Founded in 1983

Lowell, Massachusetts, USA

1001-5000 employees

http://www.jabra.com

H1B Sponsorship

Jabra has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2024 (4)

2023 (15)

2022 (2)

2021 (8)

2020 (6)