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City of San Marcos, CA · 11 hours ago

IT PROGRAM MANAGER: APPLICATIONS & SYSTEMS

San Marcos, CA

Full-time

Hybrid

Senior Level

5+ years exp

The City of San Marcos is evolving and modernizing its operations, seeking an IT Program Manager to oversee systems and applications. This role focuses on defining how the City's business systems are selected, managed, and improved, ensuring clarity and consistency across departments to enhance community services.

Government Administration

Responsibilities

Partner with staff and leaders to turn business needs into practical, sustainable system solutions

Help define how systems and applications are chosen, prioritized and managed across the city

Bring clarity and consistency to technology decisions that affect multiple departments

Strengthen accountability by helping the organization understand who owns what - and why

Shape systems that support employees and improve service to the community

Work closely with departments and IT colleagues to identify and document the city’s existing systems, creating a clear inventory of systems and applications and establishing ownership for each one

Guide how application-related decisions are made, including reviewing requests for new systems or enhancements, evaluating impacts, and ensuring decisions are consistent, transparent, and aligned with city priorities

Partner with infrastructure, cybersecurity, and end user support colleagues to ensure applications are secure, reliable, and well supported

Maintain visibility into the overall health of the City’s application portfolio, tracking issues, coordinating with vendors and helping resolve challenges as they arise

Help develop application roadmaps, support budget planning and refine processes that promote long-term sustainability

Prepare updates for leadership, providing clear information about system status, risks and next steps

Qualification

Enterprise systems experienceProgram developmentBudget preparationTechnical requirements analysisCustomer service skillsSupervisionTrainingCollaborationClear communicationProblem solving

Required

Strong experience working with enterprise systems and business applications

A practical problem solver who can balance structure with flexibility

A collaborator who enjoys working across teams and departments

A clear communicator who can explain complex topics in plain language

Operations, services, and activities of a assigned Division and/or Department

Principles and practices of program development and administration

Methods and techniques of directing assigned responsibilities and programs

Principles and practices of municipal budget preparation and administration

Principles of supervision, training, and performance evaluation

Pertinent federal, state, and local laws, codes, and regulations pertaining to the functions of the assigned Division and/or Department

Ability to understand, analyze, and integrate technical requirements into program planning and execution across multiple functional areas

Demonstrated knowledge of technical requirements, industry standards, and best practices relevant to program execution of assigned functions

Principles of public administration

Customer service skills and techniques

Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases

Assist in overall management of the assigned Division and/or Department

Manage and direct assigned program, functions, and service areas

Participate in the development and administration of goals, objectives, and procedures for the assigned Division and/or Department

Analyze and assess programs, policies, and operational needs and make appropriate adjustments

Research, analyze, and evaluate new service delivery methods and techniques

Select, supervise, train, and evaluate staff

Plan, organize, direct, and coordinate the work of lower level staff

Delegate authority and responsibility

Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendation in support of goals

Adapt the City's programs and activities to meet community needs and requirements

Prepare clear and concise administrative, technical, and/or financial reports

Prepare and administer large and complex budgets

Interpret and apply applicable federal, state, and local policies, laws, and regulations

Identify and respond to sensitive community and organizational issues, concerns, and needs

Operate office equipment including computers and supporting word processing, spreadsheet, and database applications

Communicate clearly and concisely, both orally and in writing

Establish and maintain effective working relationships with those contacted in the course of work

Demonstrate an awareness and appreciation of the cultural diversity of the community

A Bachelor's degree from an accredited college or university with major course work in information technology, business administration, public administration or a related field is highly desirable

Five years of increasingly responsible experience in running programs including administrative and supervisory responsibility

Possession of an appropriate, valid driver's license with satisfactory driving record, may be required depending on assigned functional area

Depending on the functional area, this position may require specific certifications, licenses, or credentials as mandated by local, state, or federal regulations