Concord Group Insurance · 1 day ago
Branch Claims Representative 2
Auburn, ME
Full-time
Onsite
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expConcord Group Insurance is a leading insurance provider that has been protecting families and small businesses in New England since 1928. They are seeking a Branch Claims Representative II to handle first party personal property and commercial property claims, providing service to agents and insureds to ensure accurate claim resolutions.
FinanceFinancial Services
Responsibilities
Investigate first party personal property and commercial property assigned claims, confirm coverage, verify damages, and determine liability where applicable
Take loss reports directly from insureds and/or claimants and/or their representatives
Assist with claims related phone calls and handle incoming correspondence
Evaluate and settle assigned claims based upon investigative results
Demonstrate ownership and accountability for the complete claims adjusting cycle in accordance with Business Unit and Company procedures for assigned claims including:
Loss Reporting
Initial Claim Handling
Investigation and Damage Verification
Estimate Preparation
Ability to Review, Understand and Negotiate from Independent Adjusters’ Reports
Setting and Recommending Reserves
Negotiation and Settlement of Claims
File Administration
Qualification
Required
2-3+ years' experience investigating and resolving first party property claims
Excellent oral and written communication skills via in person, on the phone, and in electronic interactions
Excellent understanding and skill level of claim handling and customer service
Strong willingness and ability to learn
Possess or ability to timely secure and maintain multi-line adjuster's license(s) as required
Preferred
Bachelor's Degree preferred but may be waived by Company appropriate experience
Experience writing estimates with Xactimate and XactContents preferred
Benefits
Medical
Vision
Dental
Life insurance
Disability insurance
A generous paid time off program for vacation, personal, sick time, and holiday pay
Parental leave
Adoption assistance
Fertility treatment assistance
A competitive 401(k) plan with company match
Gym member/fitness class reimbursement
Additional resources and programs that encourage professional growth and overall wellness
Company
Concord Group Insurance
Concord Group Insurance is an insurance company that provides property and casualty insurance products.
201-500 employees
Funding
Current Stage
Growth StageRecent News
NH Business Review
2025-10-28
vermontbiz.com
2024-11-30
2023-12-25
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