Zocdoc · 11 hours ago
Manager, Mid-Market Customer Success
New York, NY
Full-time
Hybrid
Mid, Senior Level
$119K/yr - $150K/yr
2+ years expZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. As a Manager for our Mid-Market Customer Success team, you will lead a new team focused on driving sustainable growth and long-term value for provider partners while coaching junior-level Customer Success Managers.
Health CareMedicalmHealthMobile AppsScheduling
Responsibilities
Consistently driving strong results by analyzing metrics and Salesforce data to uncover trends, inform process improvements, and balance quality with quantity
Continuously raising the performance bar by identifying opportunities and implementing repeatable, scalable processes to improve team outcomes
Leading, motivating, and coaching the team to drive continuous development while fostering an innovative, autonomous approach to selling
Leveraging deep health sector expertise to effectively coach reps on selling to large medical groups
Constantly investing in your team culture through intentional focus on rallying your team around their impact, mission, and priorities, while also driving collaboration and sense of belonging among a distributed team
Increasing win rate by innovating on existing process and presentation, including developing new scripting, building new sales content, and partnering with support teams
Partnering with other provider teams to facilitate a strong customer journey
Qualification
Required
A meaningful (2+ years) of sales leadership experience, preferably in the tech or healthcare sector
A proven track record of building teams that hit targets and accomplish goals
Experience effectively partnering across the organization, navigating and balancing multiple stakeholders at all levels, from executive leadership to individual contributors
Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
The ability to integrate generative AI tools into your daily workflows to automate tasks, foster innovation, and maximize productivity
A humble, empathetic leadership style. You're committed to building equitable, inclusive, and diverse workplaces where every person is treated with dignity and respect
Benefits
Flexible, hybrid work environment at our convenient Soho location
Unlimited Vacation
100% paid employee health benefit options (including medical, dental, and vision)
Commuter Benefits
401(k) with employer funded match
Corporate wellness program with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Catered lunch everyday along with beverages and snacks
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified
Company
Zocdoc
Zocdoc is a digital marketplace company that connects healthcare patients and doctors.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$375.94MKey Investors
Francisco PartnersFounders FundKhosla Ventures
2021-02-11Private Equity· $150M
2019-07-01Series D
2017-05-30Secondary Market
Leadership Team
Oliver Kharraz
CEO & Founder
Netta Samroengraja
Chief Financial Officer
Recent News
Behavioral Health Business
2026-01-16
2026-01-07
Company data provided by crunchbase