Ironclad · 1 day ago
Legal Engineer (Implementation Consultant)
New York, NY
Full-time
Onsite
Mid Level
$120K/yr - $140K/yr
3+ years expIronclad is the leading AI contracting platform that transforms agreements into assets. The Legal Engineer will lead customer implementations, advise on contracting processes, and collaborate cross-functionally to ensure customer success with Ironclad's platform.
Enterprise SoftwareLegal TechManagement Information SystemsSaaS
Responsibilities
Lead 5-15 customer implementations simultaneously. Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations
Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders
Leverage your product and industry expertise to design and build customers’ contracting processes in Ironclad. Enable customers to build and maintain their Ironclad instances
Lead challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade-offs that balance project timeline and their implementation goals
Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team
Proactively identify opportunities to improve our team’s implementation processes
Respond to customer escalations in a way that inspires confidence and customer loyalty
Collaborate cross-functionally with Sales, Support and Customer Success Managers to support the success of customers
Qualification
Required
3+ years of professional service and/or consulting experience with software companies (B2B SaaS and experience with integrations preferred)
Passion for learning new technologies and driving outcomes through technical solutions
Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively
Ability to successfully navigate enterprise customers' complex organizational structures - this involves deeply understanding the dynamics and priorities of customers' Legal, Sales, Procurement and/or IT teams
Curiosity for listening and understanding customers' goals and values
Familiarity with CLM (contract lifecycle management) and legals operations business processes
Experience learning and adapting quickly to a growing organization
Ironclad's Values: Drive, Intent, Integrity, and Empathy
Benefits
100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at
Company
Ironclad
Ironclad is a contract lifecycle management platform used by companies to handle every type of contract workflow.
501-1000 employees
H1B Sponsorship
Ironclad has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (14)
2023 (21)
2022 (14)
2021 (13)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$334MKey Investors
Franklin TempletonBondY Combinator
2022-01-18Series E· $150M
2020-12-21Series D· $100M
2019-09-17Series C· $50M
Leadership Team
Daniel Springer
Chief Executive Officer
Cai GoGwilt
Co-Founder and Chief Architect
Recent News
Soma Capital
2026-01-07
2025-12-16
Company data provided by crunchbase