Packsize · 1 day ago
Engineer, Technical Support
Louisville, KY
Full-time
Onsite
Mid Level
$28/hr - $30/hr
3+ years expPacksize is redefining the way businesses and their customers use and experience packaging around the world. The Technical Support Engineer provides invaluable assistance for customers throughout North America, resolving technical issues and enhancing customer experiences through effective communication and problem-solving.
Packaging & Containers
Responsibilities
Answer inbound support calls and collaborate with customers to resolve issues
Determines whether calls can be resolved over the phone or if they must be fixed on-site by a field service engineer
Builds and maintains a solutions database. The solutions database works in line with the call center scripting and also functions as a resource for field service engineers to troubleshoot equipment issues
Functions as a resource to field service engineers in their respective job functions
Identify and diagnose problems with little information. Problem-solving tasks may include resolving mechanical/software issues, resolving operating system bugs, and reinstalling software or hardware
Enhance the customer’s positive experience with Packsize by recognizing their needs and providing solutions
Motivate customers through training how to operate machinery and implement lean principles
Communicate effectively, both internally and externally and utilize the CRM system to record and schedule engineering functions
Update online database system in a timely manner to facilitate the flow of machine data and dashboard reporting
Builds and maintains call center scripts in the CRM system to support Packsize customer growth
Qualification
Required
BS/BA in related discipline is strongly preferred
Spanish speaking is a plus
Advanced degrees are a plus
Networking or IT support experience a plus
3-5 years of hands-on experience
Experience in diagnosing, solving, and implementing solutions to technical issues
Experience in high-level remote troubleshooting
Completely dependable, excellent at problem-solving and troubleshooting
Proven track record of reliability during Technical Support shifts
Excellent de-escalation skills to reduce potential dispatches
Self-motivated with a proven track record in managing technical issues and projects
Highly proficient with Packsize technology with a strong attention to detail
Possess strong communication skills and the ability to communicate professionally in written responses to emails and phone communications to customers both internal and external
Must be organized and analytical, able to eliminate obstacles through creative approaches
Proven to possess great time management skills
Familiar and comfortable with high-paced, high-technology environments
Communicate with others to exchange information
Work within a production facility, warehouse, or manufacturing environment
Work in a noisy environment at various temperatures
Remain in a stationary position, often standing for prolonged periods
Move objects (equipment, machinery, and products) up to 50 lbs
Ascend and descend ladders, stairs, scaffolding, ramps, steps stools and the like
Perform tasks that require you to bend, stretch, push, pull, carry, and reach
Company
Packsize
Packsize International is the award-winning supply chain and sustainable packaging industry leader in North America, Europe, and Asia-Pacific.
501-1000 employees
H1B Sponsorship
Packsize has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Molly Muir
VP - Chief of Staff to Chief Executive Officer
Rod Gallaway
Chief Executive Officer
Company data provided by crunchbase