Apply on Employer Site

BDA, LLC · 1 day ago

Director -Client Services - Sales

Atlanta, Georgia, United States

Full-time

Hybrid

Director/Executive

$150K/yr - $180K/yr

10+ years exp

BDA is a top global Merchandise Agency seeking a Director of Client Services to lead strategic direction and day-to-day operations for enterprise client accounts. The role involves driving revenue growth, mentoring teams, and building long-term client partnerships while ensuring high-quality delivery of merchandise solutions.

AdvertisingBrand MarketingSporting Goods

Responsibilities

Collaborate with Sales, Program and Operational leadership to define account-specific growth strategies and align them with overall business objectives

Lead strategic planning sessions with account teams to develop marketing, promotional, and brand engagement strategies for key clients

Analyze financial data, sales trends, and client performance to craft strategic plans and ensure continued margin and revenue growth

Represent client needs within BDA and act as a key voice in Sales Leadership discussions, contributing to broader company planning and best practices

Serve as the sales leadership point of contact for a portfolio of enterprise accounts, building long-term, trusted partnerships with clients

Lead efforts to understand and address client priorities, KPIs, and brand compliance standards while proactively identifying opportunities for added value

Oversee the development and execution of Quarterly/Annual Business Reviews (QBRs/ABRs) and other strategic initiatives

Monitor and enhance client satisfaction using data and insights such as NPS and VOC feedback

Manage, mentor, and develop a team of Account Managers and support staff, fostering a culture of accountability, collaboration, and continuous growth

Continually ensure updated Large Account Management Plans are well-documented for clear achievable strategy goals, executed by assigned team members, followed by all internally, and are designed to meet and exceed client expectations

Create client purpose, vision and business objectives which extend out from one to three years as a proactive retention strategy

Conduct regular 1:1s, team meetings, performance reviews, and coaching conversations to ensure alignment with KPIs and forecast goals

Support professional development, identify leadership potential, and create growth opportunities within the team

Partner with HR to lead hiring, onboarding, and talent planning efforts

Monitor team activity to ensure Salesforce CRM compliance, accurate forecasting, pipeline health, and timely quote/order processing

Oversee execution of large client projects and ensure alignment with internal resources, vendors, and compliance procedures

Collaborate with internal departments including Programs, Marketing, Merchandising, Sales Ops, and Finance to support seamless service delivery

Proactively forecast resource needs and potential allocations within assigned sales team and internally

Manage assigned P&L, budget targets, and OPEX controls to ensure both revenue growth and margin preservation

Client contract negotiation, content drafting, amendment/addendum drafting, execution management

Actively engage with industry trends, client industries, and marketplace developments to bring fresh insights and innovation to clients

Support business development efforts and assist with strategic pitches, program launches, and new client onboarding as needed

Represent the voice of the client in internal forums and act as a liaison across cross-functional teams

Qualification

Enterprise sales experienceClient relationship managementSalesforce proficiencyFinancial acumenTeam leadershipAnalytical skillsCommunication skillsPresentation skillsNegotiation skillsCreative problem-solving

Required

Bachelor's degree in Business, Marketing, Communications, or related field

10+ years of experience in enterprise sales, account management, or client services, preferably in the branded merchandise or promotional products industry

5+ years of direct team leadership and sales management experience

Strong track record of strategic client relationship management and revenue growth

Proficient in Salesforce or similar CRM platforms; strong Excel and PowerPoint skills

Exceptional communication, presentation, and negotiation skills, especially with executive-level clients

Financial acumen, including budgeting, forecasting, and margin analysis

Ability to manage multiple priorities in a fast-paced, client-focused environment

Willingness to travel approximately 50%

Benefits

Robust PTO

Vacation

A paid volunteer day

Holidays and summer Fridays

Medical, dental, vision, life, and AD&D insurance

401k

Tuition reimbursement

Mental health and financial wellness programs

Professional development opportunities including tuition reimbursement

Company

BDA, LLC

Glassdoor3.3

Bensussen Deutsch & Associates, LLC (BDA) is a global Merchandise Agency™ providing customized marketing, branded merchandise, e-commerce, and fulfillment solutions for iconic sports organizations, entertainment properties and Fortune 1000 enterprises.

Founded in 1984

Woodinville, Washington, USA

1001-5000 employees