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AT&T · 1 day ago

Sr Specialist Network Technology Support

Conyers, GA

Full-time

Onsite

Mid, Senior Level

$86K/yr - $128K/yr

1+ years exp

AT&T is a leading communications and technology company that connects the world. They are looking for a dedicated Sr. Network Technology Support Specialist to maintain and troubleshoot DS3-based T3 carrier circuits, ensuring reliable service and collaborating with field technicians for efficient operations.

CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless

No H1B

Responsibilities

Analyze performance data and alarms to rapidly isolate and resolve issues within our T3 carrier circuits

Initiate restoration and repair activities to ensure continuous and reliable service

Work closely with field technicians in central offices to identify issues on-site and support efficient troubleshooting and repair operations

Operate and maintain digital cross-connect systems (DCS) and multiplexers that support our DS3-based T3 circuits

Maintain accurate records of diagnostic results, repair actions, and performance metrics to support continuous improvement and regulatory compliance

May require extended hours, including late nights, weekends, and holidays in support of 24x7x365 environment

Interface directly with technicians and managers in the center and interface with other AT&T work-groups and other LECs

Provide technical support and expertise in asynchronous transport network elements and ‘end to end’ transport path

Provide support and management of transport failures, service outages and long duration trouble conditions

Provide reports using data from various sources utilized in a Transport TRC Center

Analyzes data and makes recommendations for process improvement

Qualification

DS3-based T3 circuitsTransport systems knowledgePerformance data analysisTechnical writingProject managementAnalytical mindsetSoftware testingEffective communicationAttention to detailAdaptability

Required

1-3 years of interoffice transport provisioning and/or maintenance experience

1-3 years of experience with center OSS support systems

Strong oral and written communication skills

Bachelor's degree in Business Management, Engineering, Computer Sciences, and Operations

Preferred

Knowledge of Network Planning, Engineering, Construction and Mobility architecture

Technical Aptitude: A basic understanding of telecommunications principles, particularly DS3-based T3 carrier circuits. Previous experience is welcomed, but comprehensive training will be provided on the job

Analytical Mindset: Ability to analyze performance data and alarms, isolate complex issues, and implement effective troubleshooting solutions

Attention to Detail: A meticulous approach to monitoring systems and documenting all technical issues to ensure consistency in circuit performance

Adaptability and Eagerness to Learn: Willingness to quickly acquire new technical skills and adapt to evolving technologies in the field of telecommunications

Effective Communication: Strong verbal and written communication skills to collaborate with remote teams and field technicians. Familiarity with TL1 for communicating with network elements is an advantage

Project Management skills

Software testing skills

Technical writing skills

PM certifications