Sycurio ยท 2 days ago
Renewal Manager/Account Manager
United States
Full-time
Remote
Mid, Senior LevelSycurio is seeking a highly motivated and experienced Renewal Manager/Account Manager to join our US (NorthEast) team. This role is critical in managing a defined portfolio of customers, focusing on driving renewals, revenue retention, and identifying opportunities for account expansion.
ConsultingInformation TechnologyTechnical Support
Responsibilities
Manage the end-to-end renewal and account lifecycle for a defined portfolio of enterprise and mid-market customers
Proactively engage customers to review value, usage, and renewal options, ensuring contracts are renewed on time
Negotiate renewal pricing, terms, and conditions in collaboration with internal teams to maximize revenue
Identify and mitigate risks of non-renewal by developing tailored retention and growth strategies
Partner with Customer Success Managers to align on customer health, adoption, and expansion opportunities
Identify and pursue upselling and cross-sell opportunities, driving additional revenue within existing accounts
Maintain accurate and up-to-date forecasts and account records in CRM systems (e.g., HubSpot)
Track and report on renewal, retention, and expansion metrics, including GRR, churn, and upsell activity
Continuously improve account and renewal workflows to increase efficiency and enhance customer experience
Educate customers on product updates and enhancements, such as Sycurio. Digital and API integrations, to increase adoption and loyalty
Qualification
Required
Proven experience in account management or client-facing roles, preferably in a global or multinational environment
Experience with SaaS or technology-based products/services
Strong understanding of account management principles, including customer lifecycle management, retention strategies, and advocacy programs
Strategic thinker with the ability to anticipate customer needs and identify growth opportunities
Skilled in analyzing customer data and metrics to drive actionable insights and business outcomes
Ability to collaborate effectively with cross-functional teams (Sales, Marketing, Product, Support)
Proficiency in negotiation and conflict resolution to maintain positive customer relationships
Strong organizational and time management skills; able to manage multiple priorities efficiently
Strong interpersonal and communication skills; able to build trusted relationships with customers and internal teams
Excellent problem-solving and critical thinking abilities, with a focus on creative solutions that drive account value
Adaptable and resilient in fast-changing environments; able to maintain composure under pressure
Enthusiastic about learning Sycurio's products, services, and value propositions
Sets high standards for performance and accountability, consistently striving to exceed targets and KPIs
Benefits
Healthcare and dental
401k
A discount platform
An excellent PTO offering
Company
Sycurio
Sycurio helps organizations transform and simplify how they manage payment security, regulatory compliance and consumer data protection.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Denise Parker
Chief Executive Officer
Greg Armor
Chief Revenue Officer (CRO)
Recent News
Help Net Security
2025-06-18
Company data provided by crunchbase